Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Alice D.

  • Role: C-Level
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

With Zoom I improve our business communication

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom offers a number of reasons why I use it. I like the tools this software gives me. Zoom is our go-to solution if an urgent meeting is required at work. I'm able to schedule meetings with all of the Marketing Department members around their schedules. Another thing I like about Zoom is that I can record meetings and store them in the cloud so that those who weren't there at the meeting may see them and help us plan the week's activities. During the Junta meeting.

What is your favorite aspect of this product?

Just download and sign in, and you're ready to go. With so many options for changing backdrops, noise suppression, and other such functions, it might be overwhelming. With Google Calendar, arranging meetings is a breeze.

What do you dislike most about this product?

It's possible to include a voice chat feature. As a user, you should be able to multitask without having to close the video when you switch tabs. When sharing a screen, the sound isn't particularly clear.

What recommendations would you give to someone considering this product?

This software is crucial for all firms since it connects you to your coworkers and customers. Although it's not cheap, it's a good long-term investment for both your personal and professional lives, as you may use it for a variety of purposes outside work. Make advantage of Zoom, which is simple to use, enables you to perform at your best, and is inexpensive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sirish R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great Experience with Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

One main differentiating factor with Zoom is that the phone join in options are pretty good. Also, it is very simple to share invites with certain restrictions to multiple users.

What is your favorite aspect of this product?

I like the fact that we can set various different backgrounds during video meetings. This sometimes brings the creativeness among teammates and makes meetings a bit more fun and enjoyable

What do you dislike most about this product?

The only dislike for me with Zoom is the fact that it is a bit pricey

What recommendations would you give to someone considering this product?

Zoom is pretty simple to set up and install and also many users can join in to the meeting without any restrcitions. I would definitely recommend this to businesses that have the budget

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Fair

Hemanth G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Wonderful product with great functionalities

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The one thing that differentiates Zoom from other similar products is the user access and user controls that can be leveraged by the host of the meeting. Also, it is a pretty simple to use software designed to match the needs of many users

What is your favorite aspect of this product?

We can easily set up and schedule calls across time zones with Zoom. Also, even when the number of participants are more, it performs well

What do you dislike most about this product?

Zoom needs to add an option to share files when we are in meetings

What recommendations would you give to someone considering this product?

This is a very professional level software with good functionalities and performance capabilities. I woiuld surely recommend this for large businesses.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Most Popular Zoom Workplace Comparisons