What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Score 8.6
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Zoom Workplace Reviews
Andrew P.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Oct 2022
Excellent Video Conferencing Product!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think the biggest thing that differentiates Zoom from similar products is it’s ease of sharing meetings and video call links to anyone. It is also incredibly easy to adjust back-end settings to help customize the end user’s video conferencing experience. It is also very easy to set up webinars via Zoom in a way in which you can interact easily with participants.
What is your favorite aspect of this product?
The standard video conferencing is my most used and favorite part of this product. It’s very reliable and easy to use.
What do you dislike most about this product?
The part I find the hardest is saving and transferring video recordings of meetings. It is not hard to learn, but can be tricky to find the recordings after the meeting ends.
What recommendations would you give to someone considering this product?
I highly recommend this product. Zoom offers a very well rounded and feature-packed product that solves many of the problems I ran into with other video conferencing products. I love the ease of use and ability to connect with everyone via this platform.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Matthew H.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Oct 2022
Zooming Into the 2020s
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is easier to use and the system is more recognized by users than Skype. Zoom is easier to connect to and the links are just one click to get into a meeting
What is your favorite aspect of this product?
The one-click links to get into a meeting and the easier of setting up a new meeting and appointments
What do you dislike most about this product?
Not that much but I wish there was a way to save on bandwidth by choosing less resolution during video conferencing
What recommendations would you give to someone considering this product?
Zoom seems to be the most recognized and accepted video conferencing app right now so I would embrace it and get to know the software. Learn the unique features that predecessors like Skype did not have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Delphine j.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Holding webinars with ease
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is a great tool that we ate using in conducting webinars with clients and employees working remotely. It is easy to use. Using the tool is intuitive
What is your favorite aspect of this product?
It has a responsive user interface making it easy for use. The screen share feature is easy to use and powerful. Allows for recording of meetings.
What do you dislike most about this product?
I wish they would improve on security by authentication of joining user links.
What recommendations would you give to someone considering this product?
This is a powerful tool fir webinars and holding meetings foe employees working remotely.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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