Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Faiq M.

  • Role: Vendor Management
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good product, but some features disappoint

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Intuitiveness and accessibility

What is your favorite aspect of this product?

Video conferencing is good with little to no issues

What do you dislike most about this product?

Screen sharing is woeful, lots of bugs and incompatibility with some video adapters

What recommendations would you give to someone considering this product?

Worth to give it a go but has its downsides

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Christ J.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy-to-use group meeting system

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Excellent and dependable is Zoom. The setup user interface is practical, simple to use, and rarely breaks down when compared to competing for remote conferencing software, such as Google Hangouts. With the help of Zoom Meetings, you may speak with a variety of parties, including investors, team members, guests, and regional and international officials.

What is your favorite aspect of this product?

The ability to generate polls prior to or in between sessions is the best feature. I like how rapidly they can record phone calls undercover. I can switch between training videos much more quickly now. Making a calendar appointment and sending the meeting link are both quite simple. By downloading a web plugin, you can instantly update the invitations on your Google calendar.

What do you dislike most about this product?

After being shrunk, the tab is challenging to maximize. Poor service; you must have the program to utilize it; when logged in, it should sync with calendars to expedite meeting scheduling. Both wired and wireless devices have a shaky connection. We frequently have our accounts locked, which is quite annoying.

What recommendations would you give to someone considering this product?

The other visitors are under the host's supervision. The host may proclaim someone silent or bar them from a gathering or class, for example. A virtual meeting is an alternative. Virtual backgrounds have alternatives. includes a facility for modifying videos in the settings. You can get in touch with the group if you want to.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Blinda C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A versatile collaboration tool.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom allows us to effortlessly interact with consumers in real-time and enhance user experience. It is dependable and simple to use during conferences, live events, and meetings. Its most important feature is the capacity to broadcast meetings to audiences live. Your enjoyment of other features is thereby significantly increased. This includes live polling, screen sharing, audio and video recording, and other features.

What is your favorite aspect of this product?

To single out one thing as the finest is difficult. This program is available on all popular platforms thanks to the work of the Zoom team. Zoom offers the tools necessary for webinars and online conference calls, which I appreciate. I like how you can display your screen, connect to someone else's screen and control it, write on slides, and do many other things in addition to being a video communication option for the current world.

What do you dislike most about this product?

Zoom Cloud Meetings differ in some areas. Some have a session completion time limit of 40 minutes, and zoom can occasionally be very slow. They must have worked hard to create a fresh UI/UX given how dated it appears in current developments. Free sessions are permitted for a maximum of one hour.

What recommendations would you give to someone considering this product?

It provides a range of in-meeting capabilities that make it easy for our team to communicate and collaborate. Due to its straightforward design and superb controls, Zoom is a great program for both adults and kids. Connecting with clients from other organizations or team members within the same organization gives a user-friendly, intuitive interface.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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