Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Harshita N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic Product for team meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

There are multiple factors that differentiate zoom from other similar products and they are 1-User-Friendly Interface 2-Capability to integrate with other tools 3- Allows a huge participant to join the meeting 4- It's best quality in audio and video

What is your favorite aspect of this product?

It's easy to use and does not require any special training

What do you dislike most about this product?

It does not provide a high level of security. Anyone with the meeting link shared can join the meeting

What recommendations would you give to someone considering this product?

Zoom is a powerful tool for virtual meetings and remote work, It provides best quality video calls for team meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Faiz S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fast, Reliable and Popular

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

- Zoom is the most popular video conferencing, meaning make it use for everyone to join the meeting or create the meeting, the Zoom homepage make it easy for everyone to get started - Lightweight, the fastest video conferencing tool in the market. - Rich of features and continuous development, we can pause during the screen sharing, reply private message etc which can not be found in other competitors

What is your favorite aspect of this product?

- Popular - Light and fast - Simple interface

What do you dislike most about this product?

- sometimes it's difficult to track the meeting, because we can't access the meeting chat when meeting is ended. - Doesn't have dedicated calendar and office collaboration, must using Google or other providers

What recommendations would you give to someone considering this product?

This is the most popular, easy to use video conferencing in the market yet it's still light and fast compared to other competitors. The video and audio are clear, good sharing screen features and host control

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aleem A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom is free and available on many platfo

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom unique approach and ease for online conference calls made it standout of it's peers — they went with a 'video-first' strategy. Whilst other platforms used audio as their main selling point. As the name is focused, Zoom team was the first to focus on the visual side of things. Before Zoom, group video calls for professional meetings was expensive and also involved specialized hardware for performance. With the entry of zoom in this niche it revolutionized the landscape and set new standards. All this went in favor of both end user and service provider.

What is your favorite aspect of this product?

Immersive view and host larg meeting participants. Powerpoint as a virtual background Live transcription Clip and share highlights Suppress background noise Zoom App search Improved Zoom Chat Zoom keyboard shortcuts Enhanced data privacy

What do you dislike most about this product?

The 40 minutes limit is irritating Some security aspects still needs improvement

What recommendations would you give to someone considering this product?

Zoom is free and available on many platforms, making it a great tool for remote work and meetings. It is universal and can be used to message, call, and meet with anyone anywhere. It is excellent for multitasking between multiple apps, micromanaging daily tasks, and sharing presentations. It also allows file-sharing with up to 500MB per file, and top-notch security ensures your rooms are secure and password-protected.Zoom should be on top of your next buy consideration for value addition.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

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