Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Rossella D.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

more efficient than other products

What is your favorite aspect of this product?

efficiency

What do you dislike most about this product?

Anything to declare

What recommendations would you give to someone considering this product?

Anything to declare

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sahil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Best audio & video conferencing software !

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom definitely have more features than other products. I really like the feature of creating a poll in a zoom call where ever participants can vote in that poll. The number of participants we can see on the call is much more than any product. We can see each and every person in a zoom video call.

What is your favorite aspect of this product?

The unique feature like creating a poll and vote is one which I like the most. I think number of participants can be much more in zoom than any other software.

What do you dislike most about this product?

I think the chats should be saved after the zoom call ends so that we can go through them later.

What recommendations would you give to someone considering this product?

I would really recommend Zoom to every organisation who has more employee. It really offer more feature than any other video conferencing software. See the features and choose wisely I would say.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandro David R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

good audio and video quality

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a program with easy access to attend multiple audio and video web meetings, what makes this program so good is the number of options and the visual quality that it provides to be able to communicate with each of my contacts, Through this program, different activities can be dictated with multiple participants who are in different cities, such as weekly ones for the new employees of the company who are looking for a position in our department. It is through this means that we can chat with each one of them.

What is your favorite aspect of this product?

This program is a marvel that technology offers us, in addition to how easy and simple it is to work hand in hand with this program, Zoom has many digital skills that we can apply to maximize the experience of each user, in our case I love the board of this program where we can develop classes with fascinating ease, in addition to the fact that this program allows me to involve and include a high number of users who can duplicate their screens, there are hundreds of users who can enter our video conference and the software will everything possible to make each of these sessions stable and safe to achieve our goal.

What do you dislike most about this product?

One of the biggest problems that I have experienced with this program has been the weight of its software and at the same time the constant growth of these in each of the new updates, one of the effects of having such heavy software may be that the program is a bit slow to run.

What recommendations would you give to someone considering this product?

This program is above a lot and is unquestionably one of the most effective in its market, the demand for this program is increasingly due to the quality that it does not offer every time we want to have video calls, chats and webinars by this means, it is rewarding to use it in each of these areas, which is why I can't stop recommending it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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