Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Vivek D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable and User-Friendly Platform for Virtual Me

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out from other video conferencing platforms due to its simplicity, reliability, scalability, and broad feature set that caters to diverse user needs—from individuals and small teams to large enterprises and educational institutions. One of Zoom’s primary differentiators is its ease of use. The platform offers an intuitive interface that requires minimal training for users to schedule or join meetings. Compared to some competitors that may feel bloated or overly technical, Zoom’s design prioritizes quick access to core functions like screen sharing, recording, chat, and breakout rooms.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its reliability and ease of use. Whether hosting or joining a meeting, the platform consistently delivers high-quality audio and video with minimal setup, even for users with limited technical experience. This seamless experience makes virtual collaboration feel natural and efficient. Let me know if you'd like to highlight a specific feature like breakout rooms or screen sharing.

What do you dislike most about this product?

What I dislike most about Zoom is that some advanced features are locked behind higher-tier paid plans, which can limit smaller teams or individuals who need functionalities like extended meeting durations, cloud recording, or advanced webinar tools. Additionally, managing large meetings can become complex without proper controls, and occasional security prompts (like repeated password or waiting room settings) can disrupt user flow.

What recommendations would you give to someone considering this product?

Start with the free plan to explore its core features like HD video, screen sharing, and breakout rooms—it's more powerful than many expect. Assess your meeting needs—if you regularly host sessions over 40 minutes or need cloud recordings, consider upgrading to a paid plan. Leverage integrations with tools like Google Calendar, Microsoft Outlook, and Slack to streamline scheduling and communication. Explore advanced features like Zoom Whiteboard, Zoom Apps, and webinars to get the most out of the platform for collaboration or presentations.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Madeleine A.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Evolving and reliable

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

This can be seen in how simple and reliable Zoom is. You do not really have to fight with the interface or dig through the settings. It just works, even on slower connections.

What is your favorite aspect of this product?

- I love how many tools it gives me during calls — it lets me make the whole experience feel more personal and tailored to me. - It’s got everything I need — video conferencing, chat, whiteboarding, and even meeting scheduling all in one place. The interface is super easy to use, and it’s really reliable. I use it daily for work, and there are so many helpful features packed in.

What do you dislike most about this product?

- Some of the really useful features, like AI meeting summaries or extra controls, are locked behind higher-tier plans — it’d be nice if more of those were available to everyone. - How quickly it can drain my laptop battery during long meetings — especially when video is on. It can get a bit heavy on system resources.

What recommendations would you give to someone considering this product?

If you’re thinking of using Zoom, I’d say go for it — it’s super easy to use, really reliable, and has all the tools you need for smooth meetings or calls. Just explore the features early on so you can get the most out of it, and maybe start with the free plan to see how it fits your workflow before upgrading.

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Caring

Kanhiya K.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Best Video conferencing tool out there

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom meetings provides AI companion that records the call and can provide a small summary of the conversation, which is just limited to zoom meetings only and not a tool is near zoom specially for this feature. Zoom is specially focused on video conferencing whereas G meet and Microsoft Teams are part of a larger ecosystem, and this special focus of zoom on just this field make it best in the market.

What is your favorite aspect of this product?

My favorite aspect would be the best quality of video and audio conferencing. Not just this, user interface is one of the best in the market. One more feature of zoom meeting which I likes a lot is the remote control of someone's device where I can control someone's device with his consent if he is facing an error and sort it pout from my own end, this feature helps to deal with multiple clients that are new to our field.

What do you dislike most about this product?

Not as such, but one thing that hurts is limited time for free users. It is just limited to 90 mins and the call gets disconnected once 90 minutes are over. Another concern can be security as we are not fully confident about this tool when it comes to cyber security.

What recommendations would you give to someone considering this product?

I would recommend this tool to all the small and big enterprise who is willing to pay higher for best quality calls and meetings.

Pros

  • Helps Innovate
  • Respectful
  • Generous Negotitation
  • Over Delivered

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