Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Dharamvir S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

The best meeting tool for audio/video conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The clarity of audio/video conferencing won my heart, even on low internet bandwidth the application manage work properly through the network simulation. Zoom meeting is available on a mobile device, a desktop computer(Windows and Mac), or a tablet, and also includes a Web-based app for joining meetings. This platform is some unique features that help me pick Zoom as the best collaboration tool such as Webinar is an add-on, live poll facility for webinar organiser, live transcription with the automated caption, virtual classroom, breakout room, emoji section, inbuilt integration with MS Teams, a concept of split zones, globally VoIP support.

What is your favorite aspect of this product?

Zoom meeting platform is the easiest platform to adopt anyone no matter person is technical or non-technical and all credit goes to a neat and clean user interface along with flawless navigation. You can start a quick meeting or audio/video conference call. Sharing the screen is too easy and recently they added the MS Team's screen share facility. The ability to record has been helpful and the new transcription feature is a nice addition and also connects well with smart TVs. Integration with Outlook and Google Calendar is really helpful and beneficial. Quick 1:1 chat or group chat and fast file transfer is also very good feature for me.

What do you dislike most about this product?

The zoom meeting platform is the most commonly used platform across all industries. This application works perfectly fine for me which fulfils all my meeting needs without any hiccup. But there are a few times I found intermittent disconnection especially when I am using VoIP calls. I wish Zoom should support all countries for VoIP calls because currently, a few middle east country VoIP calls are not supported. I wish an accidentally sent message can be deleted at another end as well, a similar approach as Whatsapp. The Zoom team can also think about another Whatsapp approach for acknowledgement such as a message being sent/read/delivered.

What recommendations would you give to someone considering this product?

If anyone is looking for a simple and secure meeting platform then please go for the Zoom Video meeting tool. Zoom is mostly recognised for being used as an online collaboration application and is an integrated content delivery system instead of other technologies. It comes with HD video and audio, web conferencing, discussion capabilities, and a virtual switchboard for organisations. Zoom Rooms boosts the performance of our meeting without any cost and time because it is easy to use and which is highly customisable and scalable.

Pros

  • Trustworthy
  • Unique Features
  • Inspires Innovation
  • Saves Time

Brendan A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Application to deal with online video meetings.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom Rooms is an application used to lead video calls and community archive altering and this application encourages the clients to interface with the customers through their amazing correspondence. It is a critical application for correspondence for the present and long stretch business. This application is flawless with all the working systems.

What is your favorite aspect of this product?

It works effectively on Mac and it needs low essentials for its amassing. It is simple to utilize the application. It furthermore has a social occasion talk feature; with the help of this part, we can analyze business issues in the get-togethers in the oversight of different ace laborers.

What do you dislike most about this product?

The Zoom Rooms application doesn't have such countless weights yet it has a couple of shortcomings which are given here. Sometimes, this application got hanged while using it. This application isn't open for separated mode. In case you have web affiliations simply that time, you can use this application else you can't get updated by its impelled features.

What recommendations would you give to someone considering this product?

We have found this application assists with overseeing clients, it is maybe the best application that we can use to talk with clients. It has moved features of get-together visiting that help with managing the issues in the business. With the help of this application, it is not hard to talk with clients. It is a straightforward and speedy application to talk with clients without any constraints.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Vikalap G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great for video conference

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom has lot of great features when it comes to video conference and invitation can be sent to external people as well.

What is your favorite aspect of this product?

Zoom is perfect for video conference and audio bridge calls. It helps team working from different locations connect. It is easy to set up calls, user interface is good. And one can join from laptop or even mobile as well.

What do you dislike most about this product?

There is nothing much to dislike, instant message may be has some scope of improvement.

What recommendations would you give to someone considering this product?

This is a reliable product for audio and video conference.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

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