Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Soham M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Best product for remote teams

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Ease of using it and no setup time needed.

What is your favorite aspect of this product?

The stability of calls is amazing and every meeting can be handled with confidence.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Just get it and get started. It will be a breeze to use and the best investment for remote teams.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Shijuraj B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Zoom - Best app for videoconference !

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides the best audio and video quality during video conferences which ensures user has excellent communication and even helps in keeping good business client relationship. Another best part is invitees can join zoom meeting even if he/she has no zoom account which I think is amazing.

What is your favorite aspect of this product?

I enjoy the zoom with its best performance and simple interface. It is very easy to join meeting, using emojis helps us to convey our feelings instantly to others. Also, screen sharing helps to collaborate with multiple teams and even help team to work together even working remotely in effective manner. It has the best video quality which have a great impact on communication which helps in improving daily productivity.

What do you dislike most about this product?

Have no dislikes at all, it has best features and works very well compared to other tools in market. I am amazed with its performance and would love to see more features getting added.

What recommendations would you give to someone considering this product?

I would strongly recommend Zoom to all business professionals as well as personal users as it has got lot of benefits and had good security factor as well along with talented technical support team.

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Respectful

Vijay I.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best universal option for having external meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It gives the best experience to have a meeting because it has good noise cancellation when compared to all other vendors.

What is your favorite aspect of this product?

I like using zoom when we have meetings with people from external clients. Zoom meeting has been widely used if we want to have any meeting with the external team. It has good video and audio quality even though the bandwidth is low. Also it us universal people from non technical field also easy to have meetings with zoom.

What do you dislike most about this product?

Zoom video limit for the non-subscribed users is very less when compared to other vendors. Because other vendors almost give higher time limits. It doesn’t have many options unlike others like instant messaging, file sharing, and video filters are less on zoom.

What recommendations would you give to someone considering this product?

Zoom is the recommended product when anyone wants to have meetings with external clients as it is a universal solution. Also, people need to be careful about security while having meetings on zoom.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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