What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Samantha B.
- Role: Student Academic
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Oct 2024
Easy to use, simple
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy interface to use
What is your favorite aspect of this product?
How quickly you can hop on a call
What do you dislike most about this product?
Lagging and connection issues
What recommendations would you give to someone considering this product?
Not applicable
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Anuj C.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Expert in Large Group Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom comprehensive controls make it ideal in large meetings.
What is your favorite aspect of this product?
Meetings are now personalized with immersive view.
What do you dislike most about this product?
Zoom may delay lesser devices owing to resource usage.
What recommendations would you give to someone considering this product?
Suitable for formal meetings with breakout rooms and presenting equipment.
Pros
- Reliable
- Saves Time
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Susmita B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Fantastic Product!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom provides robust security options including: Waiting Rooms: Hosts can control who enters the meeting. Password Protection: Meetings can be secured with passwords. Participant Controls: Hosts can mute participants or suspend activities if necessary
What is your favorite aspect of this product?
Breakout Rooms: Hosts can create separate sessions for smaller group discussions, allowing for more focused collaboration. Also, Smart Recording. This feature organizes meeting recordings into chapters with highlighted summaries, making it easier for users to review important content without watching the entire session
What do you dislike most about this product?
Value for Money: Some believe that the cost does not justify the service, especially when considering the technical issues and customer support challenges they face, Several users express frustration over Zoom’s pricing model. Additional Costs: Users feel burdened by the need to purchase multiple licenses Pricing structure can be better. Customer Support Issues - Many users report significant dissatisfaction with Zoom's customer service. Common complaints include: Long Wait Times: Customers often face extended wait times to reach support agents, leading to frustration and u
What recommendations would you give to someone considering this product?
Password protect your meetings. Authenticate users. Lock down your meeting. Turn off participant screen sharing. Use waiting rooms. Avoid file sharing. Integrate Zoom with tools you already use. Use the automatic mute setting. Record your meetings. Use a virtual background. Use breakout rooms. Use Noice Cancellation Software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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