What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Hemendra Singh R.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2024
Good tool for small business to connect.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
At the time of COVID zoom was like god for the new users. I don't know about the difference but it was ok with the new users to use.
What is your favorite aspect of this product?
Cost and availability
What do you dislike most about this product?
Security, I think if the focus on this that would become a great tool.
What recommendations would you give to someone considering this product?
It's a good product where privacy is not a major concern.
Pros
- Reliable
- Caring
- Respectful
- Inspires Innovation
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
Gordon W.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Great for webinars and Town Halls
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I dont use enough other products to know
What is your favorite aspect of this product?
It's capabilites, features, and analytics
What do you dislike most about this product?
Nothing that i canthink of
What recommendations would you give to someone considering this product?
make sure the settings are properly configured
Pros
- Effective Service
- Respectful
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
Vaibhav M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoom is pricey with good features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is easy to setup and to integrate with the appointment tools like calendly and Google calendar to make it easy for assorting my meeting. Also it has the Zoom AI which is easy to use to create meeting descriptions in the shortest period of time
What is your favorite aspect of this product?
Screen sharing is fast and intuitive that it can displays the content on the screen of participants without any issue. Also the background remover of Zoom is easy and comes with a lot of virtual backgrounds compared to other tool on the market. I also like the interface of Zoom, very easy to use and to understand looking very beautiful on every screen size. Also the rights given to the host to control and manage the meeting and participants, the host can mute all participants to provide a conducive environment for the meeting and, Zoom comes at a good pricing
What do you dislike most about this product?
Zoom recorded videos takes a lot of time to process and complete which makes exporting the zoom recorded meeting very hard. Also the transcription module of Zoom does not work well where other words spoken in the meeting do not get transcribed in the correct way giving a hard time for one to again edit the transcriptions
What recommendations would you give to someone considering this product?
Yes, I would recommend zoom because is fast and cheap for any one to use the solution
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
