What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Vignesh S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Reliable, Easy, and Perfect for Collaboration.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out from other video conferencing and collaboration tools due to its simplicity, performance, and scalability. One of its key differentiators is the exceptional video and audio quality, even on lower bandwidths, which is often more reliable than competitors like Google Meet or Microsoft Teams. Zoom's interface is intuitive, making it easy for users of all technical levels to host or join meetings without steep learning curves. Another standout feature is Zoom's scalability—it supports everything from one-on-one video calls to large webinars and virtual events with thousands of participants.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its reliability and high-quality audio/video performance, even with limited internet bandwidth. It consistently delivers smooth and clear communication, which is essential for remote work and virtual meetings. The intuitive user interface makes it incredibly easy to join, schedule, or host meetings, reducing the need for extensive training or support. Additionally, features like screen sharing, breakout rooms, and cloud recording add great value and flexibility, enhancing collaboration across teams of any size.
What do you dislike most about this product?
Nothing to Dislike
What recommendations would you give to someone considering this product?
If you're considering Zoom, start by assessing your specific needs to choose the right plan, whether it’s for basic video calls or larger webinars. Take advantage of Zoom’s seamless integrations with tools like Google Calendar, Slack, and Microsoft Teams to enhance collaboration. Ensure you configure security features like password-protected meetings and end-to-end encryption, especially for sensitive discussions. The breakout rooms feature is highly useful for group discussions, and cloud recording can be invaluable for referencing meetings later.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Honey J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2025
A Reliable, Feature-Rich Tool with Room for Contin
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Scalability Reliability and Stability Integration Ecosystem Virtual Backgrounds and Filters Webinars and Large Events Zoom includes features like screen sharing, real-time collaboration on documents, and integrations with whiteboard apps, making it a strong choice for collaborative teamwork.
What is your favorite aspect of this product?
It has a smooth, intuitive interface that makes setting up and joining meetings incredibly simple, even for people who aren’t very tech-savvy. Whether you're hosting a small meeting or a large webinar, Zoom’s stability and consistent performance, even with varying internet speeds, make it a go-to choice for seamless communication.
What do you dislike most about this product?
While Zoom is great for connecting people, prolonged video meetings can be draining for many users, leading to what's commonly referred to as "Zoom fatigue." While this isn't necessarily something Zoom can fix directly, features like automatic breaks, better screen time management, or more options for non-video interactions could help alleviate this.
What recommendations would you give to someone considering this product?
Take Advantage of Integrations Consider Security Settings Schedule Breaks for Long Meetings Stay Updated Zoom is highly adaptable, but like any tool, it’s most effective when customized to your specific needs. If you’re using it for business or education, take full advantage of its features to enhance collaboration and communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mihir M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Client call make easy
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
TaskMaster Pro- This tool is simple to use and team don’t need much training. Also the dashboard is more clean than others, schedule call, add tasks and many others
What is your favorite aspect of this product?
I like the reminders and how it send notification on time. It help us to attend quickly on scheduled calls.
What do you dislike most about this product?
Sometimes the mobile version not working good. It lag or crash when we try to join or share large files in chat box.
What recommendations would you give to someone considering this product?
I will say, try it with small team first. If your team like, then you can use for whole office. It's good for tracking and saving time.
Pros
- Caring
- Respectful
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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