Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mohammad A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable & Easy to Use Tool for meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its consistent call quality, ease of use, and how smoothly it works—even with larger groups. The interface is straightforward, and joining a meeting is usually hassle-free, which makes it great for both work and casual use. It also has solid features like breakout rooms, screen sharing, and virtual backgrounds that are easy to manage.

What is your favorite aspect of this product?

What I like most about Zoom is how reliable it is. Whether it’s a quick team check-in or a larger meeting, it just works without much fuss. I also really appreciate how simple it is to share your screen or set up a meeting—even for people who aren’t super tech-savvy.

What do you dislike most about this product?

The one downside is that Zoom can get a bit heavy on your system, especially during long calls or when using features like virtual backgrounds. Sometimes the app slows things down or causes your fan to go wild if your device isn’t powerful.

What recommendations would you give to someone considering this product?

make sure you have a stable internet connection and a decent headset or microphone—it really improves the experience. Explore features like screen sharing, breakout rooms, and waiting rooms early on, as they can make your meetings more organized and interactive. Also, keep your app updated regularly for the best performance and security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Deepak G.

  • Role: Industry Specific Role
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Easy and reliable video conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its simple user interface, reliable video and audio quality, and strong focus on large-scale meetings and webinars. It’s easy to join calls without needing an account, which makes it very accessible.

What is your favorite aspect of this product?

My favorite aspect is the smooth video quality and easy-to-use meeting controls that make virtual meetings feel natural.

What do you dislike most about this product?

Nothing really stands out as a problem, it works well for what it does.

What recommendations would you give to someone considering this product?

Try the free version first to get comfortable with the features and consider upgrading if you need larger meetings or advanced controls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cardi G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Great To Talk Face To Face

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is a free product that I can easily access to speak with clients, it seems that most people are familiar with it so it is easy to set uo meetings with a software that most people know how to use,

What is your favorite aspect of this product?

It is easy to set up meetings so I can discuss information with potential clients in a more professional way compared to email or over the phone

What do you dislike most about this product?

sometimes screens freeze or sound stops for a short period of time, so just a few technical issues I have had

What recommendations would you give to someone considering this product?

It is very universal and easy to use if you are talking to client(s) or just watching a zoom class/training. It's the best video conference tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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