What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Mangesh K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
Reliable and User-Friendly Video Conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out for its ease of use, high video and audio quality, reliable performance even with low bandwidth, and strong scalability for meetings, webinars, and virtual events.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its simplicity and reliability—it's easy to join or host meetings with minimal technical issues, making collaboration smooth and efficient.
What do you dislike most about this product?
What I dislike most about Zoom is its limited collaboration features compared to some competitors—it’s great for meetings but less robust for real-time document sharing or team project management.
What recommendations would you give to someone considering this product?
If you’re considering Zoom, focus on its strengths for easy, reliable video meetings, but pair it with other tools for collaboration. Also, ensure strong security settings to protect your calls
Pros
- Reliable
- Trustworthy
- Generous Negotitation
- Helps Innovate
Please tell us why you think this review should be flagged.
Happiness E.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jun 2025
Zooming Ahead with Seamless Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out with its advanced features, including extensive screen sharing options, robust host management tools, AI-powered meeting assistance, and seamless integrations. It also offers strong security measures, customizable virtual backgrounds, and dedicated desktop apps, making it ideal for larger organizations and educational institutions.
What is your favorite aspect of this product?
The ease in breakout session.
What do you dislike most about this product?
The large data it consumes
What recommendations would you give to someone considering this product?
When considering Zoom, assess your meeting needs and ensure its features align with them. Explore security settings like passwords and waiting rooms to ensure secure meetings. Familiarize yourself with features like screen sharing, breakout rooms, and virtual backgrounds. Test Zoom with a small group to ensure it meets your needs, and consider its integration with other tools and apps you use.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Imad W.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2025
Reliable and hassle free calls
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
zoom keeps it simple & reliable fast connection, clear audio, smooth screen sharing & no extra clutter
What is your favorite aspect of this product?
Reliability no fuss, no crashes, it just works even with shaky internet
What do you dislike most about this product?
User interface feels outdated, and setting are buried in too many menus it is not the most intuitive to navigate.
What recommendations would you give to someone considering this product?
I would suggest if you need one stable video calls without tech headaches, zoom will be a solid choice one can go for. Just takes ten minutes to explore the settings upfront so that you are not scrambling mid meeting.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
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