What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Peter O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Zoom: Essential Remote Work Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out because it just works consistently across different devices and network conditions without the usual compatibility headaches I see with other video platforms during testing.
What is your favorite aspect of this product?
As a QA engineer, my favorite aspect is Zoom's rock-solid reliability - I can count on it not to crash during critical test sessions, unlike other platforms that randomly fail when I'm demonstrating bugs to developers.
What do you dislike most about this product?
what I dislike most is the limited debugging capabilities - when something goes wrong during testing, Zoom doesn't give me enough detailed logs or diagnostic info to quickly identify root causes.
What recommendations would you give to someone considering this product?
I would say go for it if you need reliable video conferencing that won't fail during important demos, but budget for additional monitoring tools if you need detailed troubleshooting capabilities.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Franklin O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
It's very good and nice software to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its official and Good team work software
What is your favorite aspect of this product?
The arrangement of participant in the call.
What do you dislike most about this product?
It's very heavy and takes large memory space.
What recommendations would you give to someone considering this product?
It's a very good software for online meeting
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Gary M. G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2025
Can be hard to learn + use; unintuitive interfaces
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's perceived to be the shiny sexy newer platform
What is your favorite aspect of this product?
It's perceived to be the shiny sexy newer platform; has the Bling
What do you dislike most about this product?
Can be hard to learn + use; unintuitive user interfaces
What recommendations would you give to someone considering this product?
Weigh ease of use issues appropriately, they are underperceived yet real
Pros
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
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