What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Mahinour S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2025
convenient meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Very easy to use, reliable, and used by everyone already.
What is your favorite aspect of this product?
the easy scheduling with my calendar, the white board, rooms, I used it daily with our clients
What do you dislike most about this product?
Meeting summarization features are needed, as taking notes, summarizing them, and assigning action items on attendees.
What recommendations would you give to someone considering this product?
compare zoom with Google meet and decide which one you loved more :)
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Taylor L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Zoom is fantastic
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Web application is rich in features for communication.
What is your favorite aspect of this product?
Zoom Hub allows to quickly access Zoom Docs for tasks , Recording for video clips.
What do you dislike most about this product?
Premium is expensive.
What recommendations would you give to someone considering this product?
You can use for surveys, polls and quiz purposes.
Pros
- Reliable
- Client Friendly Policies
- Includes Product Enhancements
- Helps Innovate
Please tell us why you think this review should be flagged.
Andres N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Reliable And User-friendly Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Even with large, Zoom rarely crashes which ensure minimal downtime essential for critical meeting
What is your favorite aspect of this product?
Zoom has an end to end encryption and passcode protected meetings which makes it secure
What do you dislike most about this product?
It consumes alot of data, a 1hour Zoom call can consume upto 1GB of data which maybe costly for users
What recommendations would you give to someone considering this product?
Not ideal for people with weak internet and organisations avoiding subscription based pricing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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