What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Ruchik P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
ai allowing for productive meetings once more
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom workplace has advanced aspects post-meet productivity as compared to google meet. the reason it is a better service is because of automatic meeting summaries. i am like not even taking notes anymore because the ai does it for me and gives action items. it saves me a minimum of three hours of extra admin work in a week. it’s the best because it can understand context.
What is your favorite aspect of this product?
The whole "clips" part—I really like that. rather than schedule a 15 minute meeting for a quick update, i just use it to record a short screen capture video and send it off to the team. they can view it at their convenience and comment. it’s also nice that the calendar is built into the main view now, so i can always see my day even without having a browser open.
What do you dislike most about this product?
the UI is becoming a bit cluttered. and since they added so many tabs (mail, chat and phone) it can require an extra click or two to find the settings i want.
What recommendations would you give to someone considering this product?
it is a massive time saver. I recommend it to anyone who feels like they’re drowning in meetings and needs a better way to stay organized.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Kiran R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2026
It just works every time.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Why this is the best: good old reliability. it's better than every other tool i've found to date because in two years, i don't think i've ever had an outright "connection failed". in a professional environment that consistency is more valuable than any cool new feature.
What is your favorite aspect of this product?
I love how the ui remains consistent even as they build on top of things. the join button is always in the same place and settings are easy to navigate. the noise reduction is the best i have ever noticed and it even blocks out my bellow mechanical keyboard.
What do you dislike most about this product?
The “apps” marketplace can be hot or miss - some of the integrations are brilliant, some feel like they haven’t been updated in years and probably don’t work.
What recommendations would you give to someone considering this product?
If you just want a pair of shoes that your not gonna have to notice and won't let you down in a meeting these are it.
Pros
- Enables Productivity
- Unique Features
- Inspires Innovation
- Respectful
Cons
- Less Performance Enhancing
- Less Caring
Please tell us why you think this review should be flagged.
Krati S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Seamless Virtual meetings made simple
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its ease of use along with stable video quality even on low bandwidth makes it differentiate from other competitors
What is your favorite aspect of this product?
My favourite aspect is its reliability and simplicity, like joining and hosting calls is such a straight forward task
What do you dislike most about this product?
Some times the free plan limitations bugs me and frequent updates too
What recommendations would you give to someone considering this product?
Its you're in need of a dependable video conferencing tool, go for it
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Client Friendly Policies
Cons
- Wastes Time
- Less Transparent
Please tell us why you think this review should be flagged.
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