Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ritik G.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2026

Adding value to every conferencing - Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Best feature about zoom is it allows to share multiple screens at a time which other softwares don't allow.

What is your favorite aspect of this product?

Favourite aspect of this product is it generates AI summary of the meeting which is really helpful to review after the meeting.

What do you dislike most about this product?

Zoom could improve it's features to interact during meeting by giving multiple options to interact.

What recommendations would you give to someone considering this product?

Zoom is best platform for video conferencing so one should definitely go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Anshika J.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Reliable, user-friendly and buil for modern hybrid

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

All-in-one platform – Combines meetings, team chat, phone, white board, mail, and calendar in one place. Ease of use – Clean, intuitive interface that’s simple for both tech-savvy and non-technical users. Reliable videoquality – Consistently strong audio and video performance, even on lower bandwidth. Hybrid workfocus – Designed for seamles collaboration between remote and in-office teams. Cross-device flexibility – Smoth transition between mobile, desktop, and conference room systems

What is your favorite aspect of this product?

The platform makes joining and hosting meetings incredbly smooth — no complicated setup, minimal techncal issues, and strong audio/video quality even with weaker internet connections. It allows conversations to stay productive wthout constant disruptions

What do you dislike most about this product?

What I dislike most about Zoom is that some advanced features can feel overwhelming or locked behind higher tier plans

What recommendations would you give to someone considering this product?

Assess the needs first – Make sure the features match the team’s requirements. Start with a trial or small rollout – Test it before full implementation. Check integrations – Ensure it works with the existing tools. Train the team – Learn the collaboration features to maximize value. Choose the right plan – Avoid paying for features that won’t be used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anvesha B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

the best communication tool for my remote team.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

i used to just jump back and forth from slack for chat and zoom solely for calls, but now that they’ve merged everything into zoom workplace, this is it. why is it the best? because I don’t have to keep going back and forth between apps. the whiteboard is seamlessly integrated within live meetings. alternatives like microsoft teams feel too bulky and complex for my taste. The new features do not slow down zoom

What is your favorite aspect of this product?

This device literally charges the ai companion. if i’m five minutes late to a meeting, i can ask it to catch me up and it gives me a perfect summary of what i missed without interrupting anybody. the team chat is also considerably improved compared to before. i love that i can start a huddle one from directly from a chatter thread if the text conversation is getting very long. the quality of the video remains the most reliable in the game.

What do you dislike most about this product?

the notification settings are a nightmare to get right. That also means I sometimes get pinged on my phone for meetings that I already have going on my desktop, which is a little weird bug they haven’t fixed yet.

What recommendations would you give to someone considering this product?

if you want a tool that can do more than video calls, this is the one. it’s a full office suite now. I recommend it for any team that collaborates across time zones.

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Generous Negotitation

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