Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Brilliant with scheduling video calls.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jane A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Best in video conferencing matters

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It can be accessed even from a mobile device and this ensures that you wont miss any virtual event just because you are not near a computer.

What is your favorite aspect of this product?

Its simple to use and does not have much issues and problems in setting up and using it in any organization. Accommodates even up to 250 participants and this brings convenience in its usage at all times. Supports clear and audible video calls that ensure everyone is able to follow up and hear the proceedings well.

What do you dislike most about this product?

The basic version has a limitation on number of participants necessitating for a upgrade in case of a huge corporation is using it.

What recommendations would you give to someone considering this product?

It has a simple user-interface and it will improve the way you communicate and ensure that its smooth and you are able to hold online and any virtual event easily.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Carmen R.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Immediate connection around you with Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The main feature that Zoho Social was selected for social media management is for the features they offered at a lower cost.

What is your favorite aspect of this product?

This tool allows you to keep any social media in the same place without having to manage them individually. Zoho Social offers great features in a single platform so you can do everything you need with social channel management at a lower cost than the competition. The best thing about this platform is that I can make the same post on all social channels without having to do it one by one manually. There are endless features that allow a deep analysis of how the information shared on the company's social networks is developing.

What do you dislike most about this product?

Many of the currently existing social networks still need to be integrated, I do not deny that those that are most important in the market today are included, however it would also be a good option to continue expanding. Sometimes it is confusing to be able to navigate between the different channels, it is a bit frustrating but as time goes by you will get used to it, although that aspect should improve.

What recommendations would you give to someone considering this product?

This platform can easily help with campaigns on social networks and thus be able to attract potential clients. In addition, it is very simple to be able to have control of all the social networks of the company including the traffic of people of each social channel, thus being able to search for patterns of what people might like the most.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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