Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Pandya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Safe and Secure online meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is different form similar products like Google meet and GoTo meetings as it is widely used by educational idustry, Meet is used by company and corporate meetings whereas Goto meetings is used by non conventional mediums to host presentations. It is a collaborative meeting tool with whitebiard to jam up discussion

What is your favorite aspect of this product?

The feature I like the most is it don't require to download app compulsorily. we can use desktop agent or also a web based tool. it keeps the process easy and also time saving.

What do you dislike most about this product?

There is still no way to mark the authencity of a joiner / participant, like Google meet allows to enter a participant only it it from their own workplace. Also whiteboard which allows anybody to draw in between screen which should be controlled by host

What recommendations would you give to someone considering this product?

This is best tool for hosting a family discussion and also to support remote meetings and study materials. It allows screen share safely and no data is breached

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

Pratik H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic and Simple to Get Started with a Session

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very simple to use platform where the primary focus has been given on easing the usability for fantastic customer experience and achieving good quality audio and video capability. Zoom gets full marks as it does not need any account to create a conference session. This is fully free of cost and the session can last upto 40 minutes with capacity of 100 members at a time. Futhermore, it can be integrated with apps like Outlook and facilitate quick communication between the team, especially during the pandemic times.

What is your favorite aspect of this product?

Being a technical person, I think given the fact the Zoom uses end to end encryption, the date can be securely transmitted and decrypted when it has reached the recipient. There are regular security paths applied by the vendor thus reflecting the focus on ensuring protection against vulnerabilities.

What do you dislike most about this product?

Lack of File Transfer capability is the top area where Zoom needs to improvise over time. Besides this, there are features like chatting that needs tremendous improvement as the other platforms like Teams have much enriched capabilities keeping aside the audio video conferencing.

What recommendations would you give to someone considering this product?

For any organization that is willing to buy a tool for team collaboration, primarily for audio-video communication, Zoom can be a great fit as the user friendliness will save a lot of cost in terms of training and let users leverage the conferencing to its best for bridging the gap of not being co-located.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

ANjali G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to Share, Easy to Collaborate

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Ease in User Interface

What is your favorite aspect of this product?

I loved the video auto-recording feature.

What do you dislike most about this product?

I dislike the price range

What recommendations would you give to someone considering this product?

I would want cheaper versions or may be more discounts for students.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Respectful

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