What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Score 8.6
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Zoom Workplace Reviews
Prathamesh S.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Mar 2022
The worst Video Conferencing UX
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The branding to be the only videoconferencing software
What is your favorite aspect of this product?
Link Sharing
What do you dislike most about this product?
User Interface
What recommendations would you give to someone considering this product?
Improve and replicate Teams interface
Pros
- Friendly Negotiation
- Continually Improving Product
- Client's Interest First
- Over Delivered
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Please tell us why you think this review should be flagged.
Gracie C.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2022
Organize effective meetings with Zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom provides smooth audio and video call services. It integrates beautifully with Slack owing to which sending invitation for meetings is very easy. It is secured and genuine. Conference meetings and online webinars can be organized with same efficiency as meetings.
What is your favorite aspect of this product?
Zoom is very simple to set up. Through screen sharing abilities presentations can be delivered. Due to good integration with Slack, meetings can be initiated without worries. Zoom is compatible with many platforms; cell phones, PCs, browsers, so one can access it at any moment.
What do you dislike most about this product?
The interface seems to be old-school. Some bugs might be encountered especially when the meetings/conferences become overcrowded. Zoom may also appear costly to some. The duration per session should be at least 1 hour instead of 40-45 minutes.
What recommendations would you give to someone considering this product?
Zoom is leading the video call applications. It is cloud-based and allows users to personalize their meetings according to their requirements. Although, it’s not a new tool now every second person is using it. So, give it a try!
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Gary H.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Mar 2022
Nice features and user friendly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is a bit more user-friendly and has more features/options. This is the only platform with which I've had experience on the back end, but it has been a positive experience for our organization.
What is your favorite aspect of this product?
Virtual backgrounds
What do you dislike most about this product?
Must have a pro license to have more minutes and participants
What recommendations would you give to someone considering this product?
Not sure of the cost of other similar products, but Zoom is pretty reasonable and was learned by staff pretty easily.
Pros
- Reliable
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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