Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Charlotte N.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

HD quality meeting solution

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has made it so simple to host meetings with all of our staff and volunteers. We've also used it to conduct candidate interviews. Having the ability to go back and listen to the audio or watch the video playback has been critical in taking notes on things we may have missed while holding candidate interviews.

What is your favorite aspect of this product?

Zoom is a high-quality Web Conferencing and Unified Communications solution. It enables me to host and attend meetings with ease, especially in pandemic situations. Even if the attendee has a slow internet connection, the audio and video quality is excellent. I also like how simple and easy-to-use Zoom is because we didn't have to implement any kind of strict training to get people up to speed with Zoom.

What do you dislike most about this product?

I believe two things should be improved. First, the software should be optimized or refined so that it can function properly even when the internet connection is slow. When the internet connection is slow, voice breaks are common. Second, the mobile interface should be made more user-friendly. It is quite difficult.

What recommendations would you give to someone considering this product?

The availability of Zoom on so many platforms/devices is fantastic. There are no incompatibilities. People can use Windows, Mac, iPhone, and Android. I like that I can access it from my phone or computer. I enjoy being able to screen share and annotate on the screen. Overall I had an amazing experience with this tool and suggest others to use it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Tanish B.

  • Role: Public Sector
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Good Product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Its UI is best if we compare with other apps like zoom

What is your favorite aspect of this product?

UI is the best

What do you dislike most about this product?

Voice is best in compare with other

What recommendations would you give to someone considering this product?

Good to go for webinars and online class

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sam C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Reliable and Robust!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom outshines its competitors due to its flexibility and security measures. Zoom has rolled out a lot of features that make it the go-to for professional meetings and public-facing webinars.

What is your favorite aspect of this product?

My favorite aspect of Zoom has to be the ability to livestream and record webinars at the same time. It is essential that we have digital record of our webinar meetings, so it is helpful that we can have the stream outputting into multiple locations at once.

What do you dislike most about this product?

The one thing I dislike about Zoom is the censored emails of translators during webinar meetings. It makes it difficult to tell who the assigned translator is during that specific moment.

What recommendations would you give to someone considering this product?

I highly recommend Zoom for someone who needs a robust solution to video conferencing and webinar meetings. Zoom has a lot of ability to customize the product, which makes it the go-to for the industry. If you're looking for something way more simple and for video conferencing only, you might be better off with Google Meets.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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