What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Charlotte N.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
HD quality meeting solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has made it so simple to host meetings with all of our staff and volunteers. We've also used it to conduct candidate interviews. Having the ability to go back and listen to the audio or watch the video playback has been critical in taking notes on things we may have missed while holding candidate interviews.
What is your favorite aspect of this product?
Zoom is a high-quality Web Conferencing and Unified Communications solution. It enables me to host and attend meetings with ease, especially in pandemic situations. Even if the attendee has a slow internet connection, the audio and video quality is excellent. I also like how simple and easy-to-use Zoom is because we didn't have to implement any kind of strict training to get people up to speed with Zoom.
What do you dislike most about this product?
I believe two things should be improved. First, the software should be optimized or refined so that it can function properly even when the internet connection is slow. When the internet connection is slow, voice breaks are common. Second, the mobile interface should be made more user-friendly. It is quite difficult.
What recommendations would you give to someone considering this product?
The availability of Zoom on so many platforms/devices is fantastic. There are no incompatibilities. People can use Windows, Mac, iPhone, and Android. I like that I can access it from my phone or computer. I enjoy being able to screen share and annotate on the screen. Overall I had an amazing experience with this tool and suggest others to use it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Tanish B.
- Role: Public Sector
- Industry: Media
- Involvement: IT Leader or Manager
Submitted May 2022
Good Product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its UI is best if we compare with other apps like zoom
What is your favorite aspect of this product?
UI is the best
What do you dislike most about this product?
Voice is best in compare with other
What recommendations would you give to someone considering this product?
Good to go for webinars and online class
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Sam C.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2022
Reliable and Robust!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom outshines its competitors due to its flexibility and security measures. Zoom has rolled out a lot of features that make it the go-to for professional meetings and public-facing webinars.
What is your favorite aspect of this product?
My favorite aspect of Zoom has to be the ability to livestream and record webinars at the same time. It is essential that we have digital record of our webinar meetings, so it is helpful that we can have the stream outputting into multiple locations at once.
What do you dislike most about this product?
The one thing I dislike about Zoom is the censored emails of translators during webinar meetings. It makes it difficult to tell who the assigned translator is during that specific moment.
What recommendations would you give to someone considering this product?
I highly recommend Zoom for someone who needs a robust solution to video conferencing and webinar meetings. Zoom has a lot of ability to customize the product, which makes it the go-to for the industry. If you're looking for something way more simple and for video conferencing only, you might be better off with Google Meets.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.