Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Nikhil J.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Highly satisfying tool for video conferences

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

this is the best-in-class video conference tool available on the market.

What is your favorite aspect of this product?

Zoom provides efficient background effects changes and easy to have virtual backgrounds during the call also the UI is very much simpler and easy to use.

What do you dislike most about this product?

The cost of zoom licensing is quite higher than other available tools.

What recommendations would you give to someone considering this product?

I highly recommend everyone to use zoom because of its features but if you're having slightly low budgets then there are many more other tools available.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Reliable

Cheikh B.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Zomm, the easy-to-use tool.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

What makes zoom different from other similar products is the price-quality ratio.

What is your favorite aspect of this product?

What I really like about zoom is that it saves me and my team a lot of time by allowing us to have virtual meetings every week.

What do you dislike most about this product?

What I like least about zoom is the poor quality of the video conference that occurs from time to time in the middle of a meeting with my team.

What recommendations would you give to someone considering this product?

What I can advise you to do is to get the zoom software quickly as it will save you time.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Fabion'José J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best virtual meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The "Zoom Meetings" platform is user-friendly, making it simple to utilise with just a single click. It meets all of the requirements in one convenient bundle. The use of a pointer to underline any area during screen sharing on-call, the "Add a Calendar" tool, audio message, and other capabilities are all unique to this system.

What is your favorite aspect of this product?

Zoom is really dependable and consistent. In comparison to other remote conferencing applications, such as Google Hangouts, the interface for creation is simple and intuitive, and it rarely slows or crashes. The free video call option is unrivalled because of the video quality and range of controls. The blurred background and the hand-lift are excellent extra elements.

What do you dislike most about this product?

It would be even great if meeting reporting and analytics improved so that we could better understand what is preventing us from being more efficient and productive. Zoom requires a strong and constant internet connection to function; it can be annoying to attend meetings on a low bandwidth connection. A workaround exists in the form of dialling into a conference over the phone.

What recommendations would you give to someone considering this product?

Certain aspects of Zoom cloud meetings are irritating. One of them is the 40-minute time limit for finishing a session, and the zoom is often quite slow. It appears to be an antiquated interface; they will need to work hard on a new UI/UX in light of current events. The duration of the free session is less than an hour. If you have any problems, please contact to staff.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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