Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Elysha E.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A trusted solution for all kind of video meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The simplicity with which I may record meetings for later use, as well as the excellent quality and gadget compatibility is the biggest advantage. Several meetings can be held quite easily, and the provision of breakaway rooms makes it easier for me to address different groups of people independently.

What is your favorite aspect of this product?

Additional feature of this program that I appreciate is the revolutionary remote access feature that lets you share your display and let others see what you're working on. Additionally, I can set a time limit to pause the conference and restart it immediately after the extra time. My colleagues and I appreciate this feature since it allows us to take a breather before continuing.

What do you dislike most about this product?

Of course, the absence of capabilities is the main drawback. Zoom misses several of the most crucial functions found in other applications of a similar nature and has a somewhat stiff and clumsy design. While using the mobile version, the zoom app's volume decreases whenever you receive a phone call, although if you don't respond, and you frequently have to quit the program and enter it again.

What recommendations would you give to someone considering this product?

I advise using Zoom if you deal with many of people and prefer or need to stay in touch with your clients. Zoom is incredibly affordable and a wise long-term investment, and can also be used for both professional and personal communication.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Jerry T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Zoom brings those who are far away closer.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has made things easier between long distance connection between employees where I work and also between my family members when we are not around. Zoom has been a good experience before, during and after the pandemic because it didn't require as much knowledge for everyday use. When I apply Zoom to my work environment, it helps me a lot with my clients when it is necessary to see a property and that client is a long distance away, it is a very practical use of many that has been given to this platform.

What is your favorite aspect of this product?

It is very practical and multifunctional based on the fact that I not only use Zoom for a work environment but I have also been able to take advantage of it when I want to make video calls with family members. I like the idea of ??it being cross-platform as it gives me the convenience of choosing where to use Zoom. The quality of calls and video calls is impressive. The simplicity of the mobile version is fascinating since it does not require much experience to enter a videoconference. I can share the screen as well as record the video call in case I need to review certain conversations I had.

What do you dislike most about this product?

It requires a stable bandwidth for good audio and video quality because if it doesn't start freezing the image and the audio becomes inaudible. It is chaos when there is a video conference with several participants with their cameras on, the problem with this is that it requires even more internet connection if you want to understand each of the participants, also the performance of the device drops drastically. I do not recommend using the web version, it is very fatal with performance, if you want to try Zoom without installing it, it is preferable to use another method than using the web version.

What recommendations would you give to someone considering this product?

I recommend it to people who do not require much experience with video conferencing or simply want to start staying in touch with work colleagues or family.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Audio quality disappoint

Likeliness to Recommend

7 /10

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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