Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Elena G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The perfect tool for online video conferencing!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It has a focus on providing a high-quality video experience. It offers HD video and audio, and provides a number of features to help make meetings more effective, such as screen sharing, recording, built-in messaging and file sharing. It also can support for up to 1,000 participants and provides interprise-grade security

What is your favorite aspect of this product?

I like that I can see all the participants in the meeting at the same time on one screen. I also like that I can share my screen and use the whiteboard feature. And I appreciate the high quality of the audio and video.

What do you dislike most about this product?

There are a few things that I dislike about Zoom software. Firstly, the interface is a little cluttered and could be more user-friendly. Secondly, the free version of Zoom only allows for 40-minute meetings, which can be a bit limiting.

What recommendations would you give to someone considering this product?

There are a few things to consider when Zoom: -How many people will be using the software? If you have a lot of users, you may need a paid account. -How often will you be using the software? If you are using it frequently, again you may want to consider a paid account for the additional features. -What features do you need? Zoom offers a variety of features, so make sure to choose the ones that you need. -How much training will you need? Zoom offers training materials, but you may need to invest some time in learning how to use the software.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Sarah J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent video conferencing system

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

We couldn't function without Zoom, which has let us conduct and attend meetings and webinars throughout the business in a variety of ways. Zoom provides a wide range of options and is a lot more flexible. In order to ensure a seamless transition, discussions are held to cover all relevant and significant topics. Among Zoom's many capabilities include the ability to share a computer screen, create rooms, participate in real-time conversations, and alter the backdrop image. Using Zoom has had a significant influence on the company by delivering regular updates and reminders about upcoming improvements.

What is your favorite aspect of this product?

Because Zoom is so real and safe, it's a great fit for any business, large or small. Important topics can be addressed in privacy in the private chat rooms. If you can afford it, Zoom may be used in small businesses and institutions alike. Because there are so many other options, Zoom isn't the best choice for personal usage.

What do you dislike most about this product?

It would be useful if there was an opportunity to reschedule a meeting rather than having to start a new one. There should be a better way to join a meeting than having a link to a webpage. The price tag might have been lowered a bit.

What recommendations would you give to someone considering this product?

Customer meetings are ideal for presenting ideas or just describing current conditions in detail. Training clients and partners is a less acceptable situation because of the constraints on use due to the inability to open without the app being installed on a PC or phone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Reliable Collaboration Software

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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