Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Danae S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Pricey but good

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Better quality video

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

The price

What recommendations would you give to someone considering this product?

It’s spendy but haven’t found anything better

Pros

  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Less Generous
  • Vendor's Interest First
  • Vendor Friendly Policies

Antonio José G.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Powerful video conferencing tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This wonderful tool allows us to carry out videoconferences in a better way, giving the advantage of doing them by sharing the screen, with an excellent video image and with a clear and clear audio in real time, allowing the communication to be outside if it were being carried out face to face. to face

What is your favorite aspect of this product?

I like this tool because it allows each host to schedule and start meetings and thus allow each participant to join meetings that establish collaboration through voice functions, videos and excellent screen sharing, this method of communication allows a wonderful exchange in a real-time audio video and data as you normally do face-to-face conversation

What do you dislike most about this product?

I do not dislike this tool at all because it is very effective and efficient for any organization in a real moment to create any successful communication, I like everything

What recommendations would you give to someone considering this product?

I recommend this tool because it is more comfortable and easier for any meeting through videoconference, having excellent audio and video of excellent quality, also in real time where you can share the screen and welcoming all the members of said videoconference is a excellent method of communication

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Grace W.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Trusted collaboration tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I was looking for a program that would allow me to schedule meetings from anywhere at any time, but I wasted a lot of time doing so; all of the programs I tried had drawbacks, such as security, UI issues, and being difficult to use. However, Zoom is the ideal tool for our requirements. It contains everything we require for meetings.

What is your favorite aspect of this product?

I like that they work to ensure that the connection is clear and that everyone has a seamless meeting; I enjoy the fact that I can rate the conversation and provide feedback in real time. The ability to share presentations to improve communication skills makes Zoom a must-have tool for every organization that needs to communicate with employees or consumers.

What do you dislike most about this product?

Throughout our meeting, we mute and unmute participants so they can provide comments. It's a little more difficult to get everyone to unmute now that Zoom has removed the "Unmute all" button. There is still an unmute request, but it is concealed and needs the participant to select yes.

What recommendations would you give to someone considering this product?

I appreciate how simple Zoom is to use. I appreciate the ability to record sessions and share them with people who were unable to attend. I really like how you may include documents for those who will be attending the meeting. Zoom allows us to gather all of our employees in the comfort of their own homes, minimizing travel time and miles to our office.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Caring

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