Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Uma S.

  • Role: Finance
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Group HD video and secure group collaboration

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom comes with breakout sessions, which we leverage to split viewers ( for instance clients or employees) into smaller groups for webinars trainings, specific topics or online discussions. Zoom’s chat utility also lets attendees directly communicate with the host.

What is your favorite aspect of this product?

We can record meetings in two clicks with Zoom and also capture audio, video, chat and screen sharing activity. After the video meeting ends, the recording is automatically saved to my local computer.

What do you dislike most about this product?

We can only display up to 49 participants in a single screen of the gallery view. Calling into Zoom line is easy but expensive. The dial-in numbers are available based on whether the host has subscribed to an audio conferencing plan or not

What recommendations would you give to someone considering this product?

Zoom is a premium solution that is designed to take your business communications to the next level. The enhancements to the Zoom platform on free and paid tiers give it a slight edge over the other solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Isabella T.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"A positive zoom review."

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom integrates with a virtual phone system, making it possible to make and receive phone calls directly from the Zoom app.

What is your favorite aspect of this product?

Zoom makes it easy to connect with team members and clients from anywhere, as long as there's an internet connection.

What do you dislike most about this product?

Zoom is a great product for video conferencing and virtual meetings. There is nothing to dislike about it.

What recommendations would you give to someone considering this product?

Zoom offers features like screen sharing, virtual whiteboards, and recording, which help to increase productivity and collaboration during meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sally B.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Effortless Communication with Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The platform's ability to handle large scale webinars with up to 1000 attendees, has been critical for us to communicate effectively with our stakeholders.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its ability to provide high-quality audio and video communication, even when the network connection is not the best. This is especially important in our line of work, where we often have to communicate with team members in remote locations with limited internet access.

What do you dislike most about this product?

The only issue I have encountered with Zoom is that, at times, the app can become unresponsive or crash during large meetings. However, this has become increasingly rare as the platform continues to improve and update.

What recommendations would you give to someone considering this product?

I highly recommend Zoom for anyone in need of a robust, reliable, and user-friendly video conferencing tool. Whether you're hosting a team meeting, webinar, or just catching up with friends and family, Zoom has all the features you need to make the most of your virtual interactions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Inspires Innovation

Most Popular Zoom Workplace Comparisons