What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Uma S.
- Role: Finance
- Industry: Chemicals
- Involvement: End User of Application
Submitted Feb 2023
Group HD video and secure group collaboration
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom comes with breakout sessions, which we leverage to split viewers ( for instance clients or employees) into smaller groups for webinars trainings, specific topics or online discussions. Zoom’s chat utility also lets attendees directly communicate with the host.
What is your favorite aspect of this product?
We can record meetings in two clicks with Zoom and also capture audio, video, chat and screen sharing activity. After the video meeting ends, the recording is automatically saved to my local computer.
What do you dislike most about this product?
We can only display up to 49 participants in a single screen of the gallery view. Calling into Zoom line is easy but expensive. The dial-in numbers are available based on whether the host has subscribed to an audio conferencing plan or not
What recommendations would you give to someone considering this product?
Zoom is a premium solution that is designed to take your business communications to the next level. The enhancements to the Zoom platform on free and paid tiers give it a slight edge over the other solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Isabella T.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Feb 2023
"A positive zoom review."
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom integrates with a virtual phone system, making it possible to make and receive phone calls directly from the Zoom app.
What is your favorite aspect of this product?
Zoom makes it easy to connect with team members and clients from anywhere, as long as there's an internet connection.
What do you dislike most about this product?
Zoom is a great product for video conferencing and virtual meetings. There is nothing to dislike about it.
What recommendations would you give to someone considering this product?
Zoom offers features like screen sharing, virtual whiteboards, and recording, which help to increase productivity and collaboration during meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sally B.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Feb 2023
Effortless Communication with Zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The platform's ability to handle large scale webinars with up to 1000 attendees, has been critical for us to communicate effectively with our stakeholders.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its ability to provide high-quality audio and video communication, even when the network connection is not the best. This is especially important in our line of work, where we often have to communicate with team members in remote locations with limited internet access.
What do you dislike most about this product?
The only issue I have encountered with Zoom is that, at times, the app can become unresponsive or crash during large meetings. However, this has become increasingly rare as the platform continues to improve and update.
What recommendations would you give to someone considering this product?
I highly recommend Zoom for anyone in need of a robust, reliable, and user-friendly video conferencing tool. Whether you're hosting a team meeting, webinar, or just catching up with friends and family, Zoom has all the features you need to make the most of your virtual interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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