Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Gavin M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The best platform to connect!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Great overall features.

What is your favorite aspect of this product?

It's brilliant for bringing people together and engaging new audiences.

What do you dislike most about this product?

Nothing. It's fantastic!

What recommendations would you give to someone considering this product?

Look at this platform first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

George C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

We appreciate this program very much for the good

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the main program that we have in our system to carry out each of the meetings with our clients or other types of company personalities that are miles away, this program is programmed to provide a complete service through tools that you really use that help us encourage interaction in each videoconference that we start by this means, Zoom is one of the most popular programs thanks to the efficiency with which it runs and also the ease of use that we can have and enjoy from anywhere type of device that I have access to the internet.

What is your favorite aspect of this product?

We appreciate this program very much for the good audio and video quality that it offers us in each call, as well as the multiple functions that it presents to us to be able to exchange and share information simultaneously in real time, this has helped us for a long time to be much more communicative on the web with the relationships and negotiations that we have in the cloud, I love working with this program because of the number of people that I can involve in one call and this gives us the possibility to work under the same information that you shared in each and every one of the conferences that are made with this program.

What do you dislike most about this product?

I've tried to fully record every single major call I've had with this program, but unfortunately the program doesn't have a feature that can archive everything that happened with the program from start to finish, there are other programs that do just fine. I complete this function, but this specific software does not have these abilities, for me this is a problem, since this option will serve as a backup in different scenarios.

What recommendations would you give to someone considering this product?

There are many aspects that make Zoom the best video call program that we can recommend, since this program has all the comforts and capabilities to make the most innovative video calls when communicating, thanks to the help of this program there are many more the relationships and negotiations that I can establish on the web, I will always recommend Zoom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Zoom is the best communication tool out there.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Compared to other products I use, it has more functions. (Mainly Google Meets). I appreciate that I can make up break-out rooms, pre-set meeting settings, and control who can share my screen.

What is your favorite aspect of this product?

Zoom has been a huge help to me, particularly for holding online meetings and classes wherever I am. Zoom has allowed me to participate in discussions even when I can’t be there in person. I appreciate being able to share my device during meetings as well. Zoom, I can state, has taken care of that issue for me. Zoom calls typically have very excellent video and audio clarity, with little lag or interference.

What do you dislike most about this product?

I haven’t yet developed a distaste for zoom because I haven’t encountered any negative aspects of it, and I sincerely hope I don’t soon. I would suggest the app Zoom to folks.

What recommendations would you give to someone considering this product?

This program is very dependable and user-friendly. It allows for simple screen sharing and high-quality voice and video calls. Additionally, it permits up to 100 attendees per gathering. This program provides free calls for 40 minutes. You must first create a paid account if you need more than 40 minutes. When you activate your camera during the conversation, you can use a fake background for greater privacy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Cons

  • Vendor Friendly Policies

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