Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Nicholas J.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy software to use, no matter the skill

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

High-quality video and audio: Zoom uses advanced technology to provide high-quality video and audio, even in low-bandwidth environments. This ensures that users can have productive meetings without interruptions or distractions. Large capacity: Zoom allows up to 1,000 participants in a single meeting, making it an ideal choice for webinars, large virtual events, and online classes.

What is your favorite aspect of this product?

Security and privacy: Zoom has taken steps to improve its security and privacy features, including end-to-end encryption, two-factor authentication, and the ability to lock meetings and control who can join.

What do you dislike most about this product?

Technical issues: Like any technology, Zoom can experience technical issues, such as connection problems or audio and video lag. While these issues are usually temporary and can be resolved with troubleshooting, they can still be frustrating for users.

What recommendations would you give to someone considering this product?

Familiarize yourself with the platform: Take some time to explore Zoom's features and familiarize yourself with the interface. You can start by signing up for a free account and testing out some of the basic features, such as scheduling a meeting or joining a call. Check your hardware and software requirements: Before using Zoom, make sure that your computer or mobile device meets the system requirements. This will help ensure that you have a smooth and reliable experience.

Pros

  • Caring
  • Enables Productivity
  • Efficient Service
  • Saves Time

Santosh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Scalable for Small, Medium, and Large Business. ..

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is better for external meetings; Teams is better for internal meetings. It's beyond easy for external participants to join a Zoom meeting from anywhere on any device—all you need is a link. This makes it a great option if you host a lot of meetings, large or small, with people outside your organization. And One of the great features of Zoom meetings is the ability to host large meetings with many participants. Zoom can host up to 1000 participants in a single meeting, making it ideal for large events such as webinars and virtual meetings. There is also a feature that allows users to create breakout rooms.

What is your favorite aspect of this product?

One of the great features of Zoom meetings is the ability to host large meetings with many participants. Zoom can host up to 1000 participants in a single meeting, making it ideal for large events such as webinars.

What do you dislike most about this product?

Sometimes if the participant is not wearing headphones, it is difficult to get their feedback. Getting error messages in between meetings. They can be popped up anytime. It is very expensive too

What recommendations would you give to someone considering this product?

If someone else manages your calendar and bookings, here's how to give them Zoom privileges, so they can schedule meetings on your behalf.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Farjana Y.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2023

Excellent Application!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom's Simplicity is the main difference from other similar products.

What is your favorite aspect of this product?

My favorite aspect about Zoom is its ability to host large meetings with many participants.

What do you dislike most about this product?

There is nothing that I dislike about it.

What recommendations would you give to someone considering this product?

Trust me and try it. You will love it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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