Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Balaji M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Versatile Video Conferencing Platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

As a user, what truly sets Zoom apart is its intuitive interface, seamless performance on different devices, and rich feature set, including virtual backgrounds and breakout rooms. The platform's reliability, scalability, and wide range of integrations make it my top choice for video conferencing. Plus, Zoom's dedication to security and privacy, coupled with responsive customer support, truly make it stand out as the go-to solution for virtual meetings and collaboration.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its ease of use and seamless performance across various devices. Whether I'm joining a meeting from my laptop, tablet, or smartphone, the platform consistently delivers a smooth and reliable experience. This accessibility allows me to connect with colleagues, friends, and family effortlessly, making communication and collaboration a breeze.

What do you dislike most about this product?

As a user, one aspect of Zoom that I find less than ideal is the occasional occurrence of technical glitches during large meetings or high-traffic periods. While Zoom generally provides a reliable platform for video conferencing, these occasional interruptions can disrupt the flow of communication and collaboration, causing frustration for all participants. However, I appreciate that Zoom actively works to address these issues and continually improve the platform's performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Zoom makes functional sense for me.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The popularity of Zoom among professionals in my opinion , is what sets it apart from similar other products. Infact, this was a major reason for its adoption at my department. Adopting Zoom at my department has made it easier to connect with our offshore teams and external collaborators.

What is your favorite aspect of this product?

Zoom is easy to understand and its streamlined design is very impressive. I only need to click on a meeting invite and in seconds, I am speaking with my peers . It connects seamlessly with my Calendar tool, making it easier to schedule video conference calls . Having easy access to Zoom across web , mobile and desktop makes the process of joining or initiating video conference calls, only a click away from me.

What do you dislike most about this product?

I have had situations where Zoom suddenly asks .me to update my mobile app, just as I am about joining a video meeting, thereby delaying me. Secondly, I have reservations about the occasional drop in audio quality when joining meetings via the mobile app and using a earpiece or ear phone.

What recommendations would you give to someone considering this product?

Zoom makes virtual communication across teams , departments, small and large groups of people streamlined , reliable and effective

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Mohan K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Best platform for hosting the meeting.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom allows users to customize their meeting experience with custom branding, personalized backgrounds, and branded registration pages for webinars. This branding flexibility enables organizations to maintain brand consistency and create a professional image during virtual meetings and events when compared to other products.

What is your favorite aspect of this product?

Zoom is accessible across various devices and operating systems, including desktop computers, laptops, smartphones, and tablets. This flexibility allows users to join meetings from virtually anywhere with an internet connection.

What do you dislike most about this product?

I do not have any disks in this product

What recommendations would you give to someone considering this product?

it is the best platform for meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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