What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Luke F.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2024
Security issues led us to leave it behind.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom was THE go to during the COVID-19 pandemic for teachers, but the security and rate of dropping audio were both issues compared to something like Google Meet.
What is your favorite aspect of this product?
It's very easy to set up and jump into a meeting.
What do you dislike most about this product?
It seems to have stagnated and not really done anything to improve connection or security.
What recommendations would you give to someone considering this product?
Be wary of security--immensely.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Cons
- Security Frustrates
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Ravneesh k.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
"Feature-rich but with privacy concerns."
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom's combination of ease of use, high-quality audio and video, scalability, collaboration features, security enhancements, and integration capabilities make it a popular choice for businesses, educators, and individuals for virtual meetings, webinars, and remote collaboration.
What is your favorite aspect of this product?
Its high-quality video and audio capabilities contribute to a seamless communication experience, fostering effective collaboration among participants
What do you dislike most about this product?
Zoom's security , privacy practices and pricing structure.
What recommendations would you give to someone considering this product?
Prioritize security features and Understand pricing plans.
Pros
- Caring
- Efficient Service
- Saves Time
- Respectful
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Anant U.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Intuitive Video Conferencing solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The diverse features and high quality video conference
What is your favorite aspect of this product?
Ability to manage administration privilege for active participation of other participants in the meeting
What do you dislike most about this product?
Less control for white board and presentation.
What recommendations would you give to someone considering this product?
I would recommend to try it's demo and evaluate the product based on your use cases
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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