Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Joaquim F.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A reliable multifaced tool.

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Platforms have become more and more similar in this space. But Zoom remains as part of the strongest in this market, which shows its consistency and quality.

What is your favorite aspect of this product?

Annotation and co-annotation. Equally the breakout rooms became a staple of the industry, but it's still one of the best features.

What do you dislike most about this product?

Screen sharing can sometimes be buggy, and there's some time lost when trying to confirm why is a screen not sharing, and usually can only be sorted by resetting.

What recommendations would you give to someone considering this product?

If it fits the rest of your software environment go ahead. If you, on the other hand, are trying to aggregate software and finding competitive prices, Microsoft Teams has been a preferred option for my organisation.

Pros

  • Enables Productivity
  • Effective Service
  • Performance Enhancing
  • Efficient Service

Cons

  • Slower Product Innovation

Jordan S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Creates efficiency across the company

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is different than other streaming products in that it is most widely accessible to users of different email/communication software such as Google or Outlook. It's a widely useable and accepted product that people generally already have installed on a personal device. Zoom also stands out in its User Interface. Its controls and features are easy and simple.

What is your favorite aspect of this product?

My favorite aspect of this product is the interactive elements like polls, chat boxes, whiteboards, breakout rooms, and more!

What do you dislike most about this product?

What I dislike most about Zoom is its limited ability in assigning management capabilities to attendees, such as multiple meeting organizers, presenters, moderators, etc.

What recommendations would you give to someone considering this product?

Zoom has a wide range of capabilities for video conferencing and its usability is extensive. I'd recommend you explore its full set of features and learn as much as you can about its abilities.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hemanth S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to implement Go to meet application

Likeliness to Recommend

6 /10

What differentiates Zoom Workplace from other similar products?

Its user friendly and intuitive to the user to use. it allow huge scale of users to confrence at the same point time. Zoom also has cool user execptional controls compared to other platforms such as skype, google meet

What is your favorite aspect of this product?

it makes very simple to quickly put up a meet with either it be with friends or colleges in team .

What do you dislike most about this product?

The previous surge with the privacy was one of the main drawback with zoom meetings.

What recommendations would you give to someone considering this product?

I would highly recommend zoom for people or teams with rapid scheduled meetings and busy schedules. who wants communication hassle free and secure . zoom would one of the best options available out there.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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