What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Security Protects
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Continuous UCC
Voice Recognition
AI-Powered Meeting Assistance
CRM CSM Integration
Centralized Management Portal
Third-Party Integration
Cloud-Based Voice
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Konjengbam M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2025
A Meeting Maestro, On the Cusp of Brilliance
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its user friendly interface is so good that it is easy to implement for even first time users. It is kind of one app for all which makes it unique. Its reliability is outstanding.
What is your favorite aspect of this product?
I love the reliable and power of this platform mainly for video conferencing purposes.
What do you dislike most about this product?
I wish the powerful features were less expensive. I wish that the whiteboard are more improved.
What recommendations would you give to someone considering this product?
My recommendation would be to test the core functionality through the free plan and then upgrade according to your needs.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Fair
Please tell us why you think this review should be flagged.
Bhawana S.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Vendor Selection and Purchasing
Submitted Jul 2025
Awesome feel
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's easy feature to use
What is your favorite aspect of this product?
Everything seem to be quite easy in this platform
What do you dislike most about this product?
For now, I do like everything's of this
What recommendations would you give to someone considering this product?
Ease to use it, try ND believe in that
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Victoria Mawedo I.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
Keep connecting people round the World in a room
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I love its simplicity and how stable it is, especially for video and audio calls.
What is your favorite aspect of this product?
My favorite thing about Zoom Workplace is how reliable the video and audio quality are, even with poor internet
What do you dislike most about this product?
The constant updates can be a little annoying, and some features feel a bit hidden or harder to find.
What recommendations would you give to someone considering this product?
I can't think of any recommendation now but I would say explore others areas beyond just video calls
Pros
- Inspires Innovation
- Saves Time
- Over Delivered
- Transparent
Please tell us why you think this review should be flagged.
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