What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
Continuous UCC
CRM CSM Integration
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Victoria Mawedo I.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
Keep connecting people round the World in a room
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I love its simplicity and how stable it is, especially for video and audio calls.
What is your favorite aspect of this product?
My favorite thing about Zoom Workplace is how reliable the video and audio quality are, even with poor internet
What do you dislike most about this product?
The constant updates can be a little annoying, and some features feel a bit hidden or harder to find.
What recommendations would you give to someone considering this product?
I can't think of any recommendation now but I would say explore others areas beyond just video calls
Pros
- Inspires Innovation
- Saves Time
- Over Delivered
- Transparent
Please tell us why you think this review should be flagged.
Bradley D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2025
The best online meeting platform there is.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's the best experience for the end user and the most consistent and reliable.
What is your favorite aspect of this product?
The ease of use and overall meeting video & audio quality, as well as the scheduler.
What do you dislike most about this product?
There's no element I dislike.
What recommendations would you give to someone considering this product?
I'd recommend this product to anyone and everyone requiring an online meeting platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Fredrick M.
- Role: Human Resources
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2024
A great and wonderful product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The Ease of usability.
What is your favorite aspect of this product?
Video calls.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
It is a nice product to use.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
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