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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4199 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Beaton M.

Role: Human Resources
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

easy virtual conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The ease of use such that one does not require a learning curve to use Zoom

What is your favorite aspect of this product?

The screen sharing makes presentations a smooth ride

What do you dislike most about this product?

The pricing is a bit restrictive on the monthly subscriptions for those of us who just want to have one meeting in a month

What recommendations would you give to someone considering this product?

A yearly subscription gives more value for money

Pros

Helps Innovate
Saves Time
Trustworthy
Inspires Innovation

Qamar A.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Zoom- A fantastic tool for conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides stable video and audio conference facility than other tools. screen sharing is also better from other similar software.

What is your favorite aspect of this product?

Video conference and screen sharing, I like the most on this software.

What do you dislike most about this product?

Sometimes audio interrupts, when we share our screen. it's annoying.

What recommendations would you give to someone considering this product?

it's an amazing platform for meetings, recommended to others to join each other on different projects by using Zoom.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Nadeem M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Zoom it for better future.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Research alternative solutions to Zoom on G2, with real user reviews on competing tools. Video Conferencing Software is a widely used technology, and many people are seeking simple, powerful software solutions with hand raising, whiteboarding, and presentations. Other important factors to consider when researching alternatives to Zoom include user interface and features. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to Zoom, including Webex Meetings, GoToMeeting, Google Hangouts Meet, and BlueJeans Meetings.

What is your favorite aspect of this product?

This application offers me good collaboration with my team members and it is a time-saving product, that never bounds me being bound about to carry my work on the basis of time zone and the place. This tool has shared my workload as I [have gotten] rid of sending excessive emails to my clients. Zoom offers consistent services and facilitates me in scheduling the meetings.

What do you dislike most about this product?

Another drawback is, sometimes I have to face voice distortion. My internet connection is very strong, I do not know why I have [...] face distortion.

What recommendations would you give to someone considering this product?

I easily discuss business plans and together we are working for the uplift of our organization. This application is very easy to customize and I am truly influenced by its intuitive interface and quality customer services that never leave me in the lurch.

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Zoom Workplace Reviews

Beaton M.

easy virtual conferencing

Likeliness to Recommend

Pros

Qamar A.

Zoom- A fantastic tool for conferencing

Likeliness to Recommend

Pros

Nadeem M.

Zoom it for better future.

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support