Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mike W.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

The new standard features, formerly bad security

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Until I moved over to Teams, I had no idea that Zoom appeared to be the most feature-rich of all the video conferencing software. Being able to mark up someone else's screen, whiteboarding, audio share, and very easy keyboard/mouse control are all things missing from some competitors.

What is your favorite aspect of this product?

Aside from ease of use? Being able to draw on my or someone else's screen. You don't realize how helpful it is until you don't have it any more. But really at this point it's just that everyone knows how to use it.

What do you dislike most about this product?

If you look into it, there was a whole range of security issues over the past year or two, which would provide understandable pause from anyone who needs encryption, for example.

What recommendations would you give to someone considering this product?

What, specifically do you want and need to do on a video conference? And how tech savvy are your users? How much does encryption matter (or required if, say, you're a government contractor or other heavily regulated industry)? Is Teams already included in your Microsoft contract?

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Cons

  • Security Frustrates
  • Less Inspiring
  • Less Fair

Jared S.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom has many features for the business pro

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom allows the end user not only to communicate with peers, clients and prospects, but it allows them to control what is being seen at any given moment. A lot of video conferencing software out there is just simple video, but Zoom allows screen recording, screen sharing and a feature to spotlight anyone on the call. It's great for a personal trainer working with a client or multiple to help them better perform with proper form and technique.

What is your favorite aspect of this product?

The spotlighting feature as mentioned prior is my favorite aspect of Zoom. It allows for that personalized assistance that makes in-person 1on1 coaching so valuable. It gives a personal experience through a virtual platform. Hard to replicate with most programs out there.

What do you dislike most about this product?

I dislike some of the complexities of the product. If you're like me, you never use tutorials. You just "jump in," but if you don't carefully examine or tutorial Zoom it could be difficult to navigate. It took me months to examine all capabilities of this program and yet still lots to learn. On another note, Zoom connectivity is not always premier. It can get pretty spotty and I've had it where I've had international calls and audio gets scrambled lots. Not sure if that's to do with the Zoom program or the other user's internet connectivity.

What recommendations would you give to someone considering this product?

Make sure you follow tutorials or ask a friend how to navigate the software. Don't get discouraged, dive right in with it. It will be invaluable as a business producing tool and maintaining business relationships.

Pros

  • Unique Features
  • Efficient Service
  • Generous Negotitation
  • Transparent

Cons

  • Slower Product Innovation
  • Charges for Enhancements

Tracey B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Make your meetings reliably

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

For a long time due to Covid-19 communicating remotely had been a bit complicated now I consume my communication increased performance, trust and participation of people in video calls and video conferences, with Zoom you can focus a meeting and record it to watch it later You can also create transcripts that are generated from zoom, you can share and play videos with full audio and video transmission, and prepare a meeting with virtual backgrounds, which is excellent to make it more dynamic.

What is your favorite aspect of this product?

Zoom is a remote communication tool with unmatched usability, you can easily join a meeting or hold one or collaborate through any device, your meetings can be synchronized with the calendar, this provides you with optimized video conferences with impressive quality for your desktop the same for mobile devices, you can communicate internally and externally. Cónsul makes video and audio in HD and has a support of up to 1000 participants in the video and 49 in video on the screen, it has recordings and transcripts this allows you to record meetings in the cloud, it has integrations such as Outlook, Gmail or iCal.

What do you dislike most about this product?

I don't really like anything since it allows me to meet in a meeting safely, it has encryption in all meetings, role-based user security and password protection. It has excellent team chat this allows you to exchange integrated files and store them for up to 10 years, it allows you to create multiple screens with multiple participants this makes your meetings more interactive.

What recommendations would you give to someone considering this product?

Because it is an excellent, very easy-to-use tool that does not require higher education to be able to communicate through the web from this tool, I really believe that it is the best remote communication software.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

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