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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4202 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 9.0

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Aaditya S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great app to communicate on work

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I have used a number of other meeting programs, but Zoom is by far my favorite. It is easy to use and I like the look of it which is best a clean and modern look.

What is your favorite aspect of this product?

It is a amazing product which is so easy to use. When you create a new meeting it automatically opens an email with the time and information.

What do you dislike most about this product?

There has been instances where Zoom freezes which creates problems and discontinuity in work.

What recommendations would you give to someone considering this product?

Zoom is a well established platform and can be used for conducting induction sessions using breakout rooms, Large number of participants can be accommodated and user can even access the remote control of others screen.

Pros

Transparent
Helps Innovate
Performance Enhancing
Enables Productivity

Ruth C.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Very handy contact support

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The number of participants limit it offers compared to other similar products.

What is your favorite aspect of this product?

It features recording capability where it is able to record high-quality recordings in MP4 and MP4A formats. It has a cross compatibility ability whereby on any device or operating system the experience and the interface is the same.

What do you dislike most about this product?

It can be heavy on the processor during video communications so it requires powerful device.

What recommendations would you give to someone considering this product?

The contact support has been very helpful and knowledgeable of any issue I faced on my first time so I would recommend anyone to try this product there won't be any issue to be faced that can't be be resolved.

Pros

Helps Innovate
Continually Improving Product
Client Friendly Policies
Altruistic

Sahil K.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Zoom For Business

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is so easy to use and it's FREE for 40 minutes. This has been a great way for us to see our grandchildren during the pandemic You don't need a program or specific type of account to use. Just need a link and a passcode good view of all participants while the free account is limited in features, it does provide a good starting place for video conferencing

What is your favorite aspect of this product?

Zoom allows our users to make live calls to coordinate meetings and even negotiations with our customers, its connection management system ensures a secure environment with a fairly fresh interface, which promotes interest in the topic under consideration.

What do you dislike most about this product?

Sometimes we have had to try to connect many times, there is a kind of bug when connecting in the calls that took us out, however, we have not received any response in this regard, extremely useful tool that should be improving over time.

What recommendations would you give to someone considering this product?

Zoom is an excellent tool for the development of videoconferences or seminars, in our case we use it to carry out constant training of our employees, through seminars that promote the productivity of the company and it has given us very good results.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Workplace

What is Zoom Workplace?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Zoom Workplace Reviews

Aaditya S.

Great app to communicate on work

Likeliness to Recommend

Pros

Ruth C.

Very handy contact support

Likeliness to Recommend

Pros

Sahil K.

Zoom For Business

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support