Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mitta K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom... Recommendable software for conferencing.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

What i like most about Zoom is its usability, simplicity and flexibility. You can access your account from anywhere and joining meetings is simple. Again, Zoom has a responsive customer support team behind it, they respond quickly and efficiently once you reach them.

What is your favorite aspect of this product?

I love everything about Zoom. It has made it easy for us to collaborate with our international customers. It allows you to share files with other colleagues easily and faster. I like the ability to make unlimited video and audio calls.

What do you dislike most about this product?

Zoom has been helpful to us and I have never encountered any problems since I started using it.

What recommendations would you give to someone considering this product?

It is a brilliant tool for video and audio calls, conferencing and file sharing.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Isménia M.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best video conference app, easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

This app presents good image and audio, I can speak and be heard, it doesn't crash like the other competitors. It is possible to share the screen

What is your favorite aspect of this product?

Excellent application in a meeting the zoom accepts more than 100 which I like a lot. It has all the features you need, very functional interface

What do you dislike most about this product?

The phone's Zoom app is very limited compared to the desktop version, sometimes it has bugs. They could put the option to broadcast the meeting with the public through social media

What recommendations would you give to someone considering this product?

People for those thinking of using a video conference application, Zoom is the best, the quality of calls is excellent, by computer or cell phone you can participate in various meetings in a practical and easy way.

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

Cons

  • Inhibits Innovation
  • Less Performance Enhancing

Narender V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It is very easy to set up a Zoom meeting via the website. I like the tools it has to offer, such as the moderator being able to automatically mute people. I like that the moderator has the option of needing to allow people into the meeting. I really like the screen share option. It has made PTO and Board of Education meetings much easier to attend. You can be at home getting what needs done there and still be in the meeting. I also like the virtual background option.

What is your favorite aspect of this product?

I can easily organize and schedule meetings and invite participants with link with Zoom. - I have used many online meeting tools and Zoom is by far the best software in terms of features, usability, and, interface. - The screen sharing features works like a charm and does not stutter or lags during meetings unlike other alternatives.

What do you dislike most about this product?

I really cannot think of cons - other than when another person in the meeting uploads a background. Sometimes the backgrounds can be very distracting so in meetings I am a part of, I usually ask those joining me to not use a background. Other than that, Zoom is great.

What recommendations would you give to someone considering this product?

Zoom is a must for the new online international meeting. Zoom should send a how to use video when you receive a meeting notice. I like that zoom has numbers you can call if for some reason your mic does not work. This has to be explained better for virgin users.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

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