Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Neeraj S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Best video conferencing application.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The application's fundamental selling point, basically to the more extensive customer world, is that it offers free, 40-minute telephone calls with up to 100 participants. It's not difficult to use,people needn't bother with a login to get to a meeting,and the interface is generally natural.

What is your favorite aspect of this product?

It is ideal to see individuals and hear individuals for gatherings since a significant number of us don't have the alternative to be face to face at this moment. Zoom has been extremely useful for recording preparing recordings and return to rewatch later. I like the translated part of the recordings also; it is useful for clients who are almost deaf or are more visual in the manner data is taken in. The distant access has been helpful with any IT gives that have emerged or requiring others to take control to clarify or prepare on any things.

What do you dislike most about this product?

At times there are times where Zoom is down or the call slacks, however these cases are uncommon. Moreover, I track down that the work area rendition is a lot simpler to deal with than the portable application. The screen sharing alternative can likewise be a bit difficult to use on occasion. There have been a few worries about security and protection yet contrasted with other competitiors Zoom is truly outstanding in its field. The bundles for further developed forms are a bit expensive, yet the standard rendition is so productive there's no requirement for understudies to buy them.

What recommendations would you give to someone considering this product?

At the point when we contrast the zoom stage and the rivals on the lookout, it unmistakably outstands with its cool elements from where we can get an incredible encounter for instructive and business joint effort use. In this way, it's energetically prescribed to pick the zoom.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Maulik G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Gear tool for effective video and audio meeting !

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom integrates precisely with 888 products from the most diverse sectors, such as collaboration, CRM, customer service, finance and education. These connectors can help to improve the Zoom experience, to give more resources for your meetings. Currently, Google Meet only offers Google workspace programmes like Drive, Chat, and Gmail utilities with no integration of third Party tools.

What is your favorite aspect of this product?

I think the interface is really clear and straightforward. Various graphic options improve the visibility of your team and instantly switch to the speaker. There are few buttons and settings that can barely be confused by video conferencing. The "owner" of the meeting monitors the meeting so that it may be easily retained. You may transmit files and share your screen if you cooperate with others. These are two of the most important tasks that you need. In the chat, images and GIFs are also available. I like Zoom because on every device it can be utilised. Wide support is available for web browsers, Windows, Android and iOS.

What do you dislike most about this product?

Zoom is a fantastic tool and I haven't found any significant zoom problem, except for a few features that the mobile app doesn't have a desktop version have.

What recommendations would you give to someone considering this product?

I would totally suggest it, as it enables us to convey our thoughts faster by allowing us to share our pictures and pages, for anyone who needs to develop their business or for education. You can save time, and if you link it to your calendar, you will also be remembered for a meeting! Also, you may meet numerous people and view them all on the whole screen!!

Pros

  • Efficient Service
  • Security Protects
  • Reliable
  • Enables Productivity

Cons

  • Less Generous

FARHAAN S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom for Video Conferencing.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

We Can Connect with Anyone who is at a far distance i.e Video Conferencing Zoom Video and Voice quality is much better as Compared to other Softwares.

What is your favorite aspect of this product?

Video Conferencing. Screen Sharing. Screen Controlls. Instant Messaging. Audio quality and Controlls.

What do you dislike most about this product?

It's requires a faster Connection otherwise it may lag and its disengages the person usingit. Rest everything is upto the Mark

What recommendations would you give to someone considering this product?

One must Definitely try Zoom for Video Conferencing, Webinars

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Friendly Negotiation

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