Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Amazing virtual meeting software.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Gustavo N.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

VERSATILE AND HELPFUL ZOOM.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs from other products because it synchronizes with the calendar where meeting participants have excellent audio and video quality, adapting to our needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helped me in my organization because it is the best tool for group videoconferencing with video quality with innumerable features giving me very good results, the Zoom services can be connected with Corporate Streaming systems in the private network, , Zoom has free accounts with basic functions, but it also offers Pro, Business and Enterprise licenses for more advanced users, so it is worth using them, where we can use them on any device, helping us save our time and unnecessary travel expenses, increasing our productivity and development in the company.

What do you dislike most about this product?

Zoom is great because it allows me to develop excellent video calls and online meetings with tools and functions that make it special, in my experience and so far Zoom has worked well for me without any problems I consider Zoom to be lovely software.

What recommendations would you give to someone considering this product?

I recommend Zoom to anyone who wants to hold secure and reliable online meetings with advanced technology, providing a wonderful service and helping us from beginning to end, adapting to the needs of each user and providing great benefits, with quality video and audio they make it amazing software.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Neyrali A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Stable communication will always be present.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a really fantastic platform, I would consider this platform to be one of the best for open communication in the video conferencing and online calling environment, however, one of the most notable features and that make this platform different from others, is that it has the ability to help create videoconferences with greater fluidity while maintaining the best possible video quality, therefore, this allows communication to unfold in a more comfortable environment for all participants.

What is your favorite aspect of this product?

I really like that Zoom offers me a perfect adaptation of the platform for my mobile devices. Currently, I use an iPad and my iOS phone, and on both devices the Zoom application is excellent, its agility to process all types of videoconferences, the perfect sending and receiving of messages and above all, the excellent stable connectivity, is what allows this App has such a good performance.

What do you dislike most about this product?

The only negative factor that needs to be mentioned about Zoom is its ability to send and receive documents or files. Sending files over the Zoom network is very slow. Sending becomes a little faster when no video conference is taking place, however, when a video conference is taking place, and trying to send some files to a specific person or a general group, the sending takes too long, considering that the files you are trying to send are not so heavy.

What recommendations would you give to someone considering this product?

Despite the low speed that Zoom offers when sending and receiving files, I still consider that it is a platform that is very worthwhile because it offers that perfect video quality and that fluidity that many companies need today. Zoom is one of the platforms that offers the best video quality. I would also recommend it because it is a platform that you can take everywhere, either from your cell phone or from a tablet, in the same way you will have a similar experience and stable communication will always be present.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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