Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Luke S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Reliable video conference tool for business

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides high-quality, reliable video in rural areas and locations with low bandwidth. Even in extremely rural areas with no internet, Zoom delivered reliable connections over satellite. Even in the most troublesome locations, Zoom works really well and doesn’t create latency or echo problems inside the systems.

What is your favorite aspect of this product?

I like that the audio and video calls work well in low- bandwidth situation. It has the best connection and is a video conference tool that grows with us. The ease of use and joining of meetings really excited us when using Zoom. We are now able to hold online meetings with Zoom frequently.

What do you dislike most about this product?

Zoom works perfectly as expected and i have not had any setbacks with the software.

What recommendations would you give to someone considering this product?

Achieving greater business results is easy while using Zoom. It saves our time and money. It allows us to communicate with anyone on any device around the world. I would recommend it to any business looking for a video conference solution that will help them attain greater productivity and successful online meetings.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Elois A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

ZOOM AN EXCELLENT SERVICE.

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs from other products by sharing the screen and specific applications, it allows recording and playback of meetings which can be saved on the desktop, I really like this platform because it offers me wonderful functions, tools and features that adapt to what I need, the video is HD clear audio, immediate connection without waiting, and best of all, it is very easy to use.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helps me in my daily work, to stay focused, developing my projects, to collaborate with my work team, increase my productivity, and stay connected with my colleagues, clients, sharing screen and audio through meetings and videoconferences, the organization of my meetings starts immediately, saves my time and money, helps me make decisions, grow my business, is key to show a project and attract new clients.

What do you dislike most about this product?

Zoom has been a software that I have used for a long time because from the first moment I use it, it offered me immediate results, with security, audio quality, video, video conferences are developed in the blink of an eye, it which is very important to me because it saves my time, I found it great, perfect and fully developed, it provides a quality of service in every sense of the word, it is excellent and I have no dislike or bad comment.

What recommendations would you give to someone considering this product?

Sharing is good but sharing using Zoom is professional and simple, I recommend this online communications tool because it offers excellent collaboration options, it is a powerful program that allows you to organize video conferences, it offers its users great benefits, it is a simple, flexible tool, it offers free trial for use, it can be used from anywhere and any device works immediately and is very safe, I recommend it because it works in an extraordinary way.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Kasey Peek K.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Zoom has been a life saver during Covid-19!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The features are far more enhanced than any other program my team has used for virtual meetings. There are more options and features.

What is your favorite aspect of this product?

I love that the meeting host has the ability to mute all participants. This cuts down on background noise and makes things far more efficient.

What do you dislike most about this product?

I have no negative comments to say about Zoom. It has been wonderful for our company. Especially during this pandemic.

What recommendations would you give to someone considering this product?

It is efficient, reliable and effective. It is the best virtual meeting platform out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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