Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Great app with a lot of capabilities

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Slower Product Innovation

Mark M.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Great platform and incredibly easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom had wide spread adoption early into the pandemic. It's ease of use for participants and hosts is remarkable, especially with the more advanced features such as breakout room creation on the fly, polling and pre-post meeting communications (scheduling, reminders, replays)

What is your favorite aspect of this product?

Accessible to everyone. Much easier to use than Microsoft Teams or GoToMeeting. Doesn't require anything from the attendee other than a computer, phone or pad and internet connection. Downloading updates is automated and doesn't interfere with meetings. I have had nothing but excellent experiences creating meetings and participating in events and calls using Zoom.

What do you dislike most about this product?

The only thing I would like is to have volume control on the app. I have to turn down my volume on the computer to change the volume of output.

What recommendations would you give to someone considering this product?

It's a great value compared to other video conference solutions. There are many different options for signing up depending on the size of your organization and how you will use Zoom. I paid for the webinar option, but have never used it. Decided the meeting room option is more suitable to my audiences because it allows for networking.

Pros

  • Transparent
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Caring
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2021

Tremendous app with virtual classes and learning.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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