Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Featurist app with live conferencing.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaylany B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Save conferences or conversations Online.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides meaningful qualities such as: private and group chats, a tool that allows participants to raise their hands so as not to interrupt the speaker, meeting rooms for smaller group discussions, and a whiteboard for brainstorming and sketching ideas.

What is your favorite aspect of this product?

I like Zoom is wonderful to be in contact through the Web, its fundamental aspects include: flexible to handle it on mobile devices and computers, manageable for videoconferences with up to 1000 participants approximately, useful and effective for chat meetings, calls and video calls for chat any situation, for the use or management of convenient and appropriate shared screen in presentations and lectures, it allows making audio calls and recording them while they are being made, with the option to share digital files of any model among the participants.

What do you dislike most about this product?

Zoom, is virtuous in terms of each of the functions it offers, we are working the activities with the rest of my colleagues and clients in a satisfactory and smooth way.

What recommendations would you give to someone considering this product?

I recommend Zoom, considering and taking into account the following: it is a wonderful option for video conferencing, it has fixed support in terms of link, and the conditions of the videos obtained with high definition quality without interruptions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jean Carlos M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Zoom for video conferencing and chat.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I have managed to communicate with my work team without any problem, the audio and video work excellent and I have not had problems with the connection since it adapts to my needs, sharing screen, sending messages and making documents and annotation is really easy.

What is your favorite aspect of this product?

Zoom allows me to store documents, create annotations, the audio works in HD, it has a content library, video chat, real time and private chat. Zoom has a set of practices, strategies and technologies focused on the relationship with customers. You can create debates and forums, it allows you to create a personalized brand, create communication panels and create a digital signature for the authenticity of a message. Zoom has a management of files, contents, documents and allows you to manage your email.

What do you dislike most about this product?

There is nothing that I dislike about this tool as it has excellent features and is one of the best softwares to communicate remotely and without complications.

What recommendations would you give to someone considering this product?

If you are looking for something easy and simple to use and that works perfectly, this tool is excellent for you, it is one of the best communication software.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Respectful

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