Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Tanis B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Programming and screening of upcoming conferences.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is prominent and notorious because it works as a cloud-based streaming platform, it allows video calls in real time, its main difference lies in the fact that it supports saving the conferences or conversations that take place in it.

What is your favorite aspect of this product?

I like Zoom to record our meetings, it allows us to reproduce them as many times as needed, useful for adding notes, remembering details and other purposes, it is excellent to transmit the screen while at the same time, the video captured by webcam is transferred, and expose explanations or clarify doubts while the rest of the participants can visualize the issuer.

What do you dislike most about this product?

Zoom is a software that works properly in our activities, so that I have not had major problems in terms of its functionality.

What recommendations would you give to someone considering this product?

I recommend Zoom is exceptional for seminars and conferences for the use of shared screen, useful for projections with work teams and clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tianwen D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

To share information with participants.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is predominant for webinar broadcasts with clients and team members, via social media, such as Facebook.

What is your favorite aspect of this product?

I like Zoom is a software that offers very complete video call services on the web and through mobile devices or computers, with an excellent system through the cloud that allows videoconferences, chat rooms, audio calls and recording these sessions while they are in progress. performing, it is also available for different PC and smartphone operating systems.

What do you dislike most about this product?

With Zoom, if you have connectivity problems, everything is chaos, it requires a good internet connection for its proper functioning.

What recommendations would you give to someone considering this product?

I recommend Zoom for its virtuous rooms, they allow it to host a large number of users simultaneously, it facilitates several tools to control meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lainer A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Custom URLs.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very particular in its video conferencing services and contains most of the functions available at all subscription levels, including its free program.

What is your favorite aspect of this product?

I like Zoom the performance of its functions is wonderful for HD video and audio, screen sharing, desktop and application sharing, meeting recording with local and cloud storage, and with the ability to host both scheduled and instant meetings from anywhere with my co-workers and clients.

What do you dislike most about this product?

Zoom is a very practical software that allows the essentials of a videoconference without major aggravation in our activities.

What recommendations would you give to someone considering this product?

Recommend Zoom is a system that allows private and group chats, makes it easy for participants to raise their hands so as not to stop the speaker, with meeting rooms for discussions in smaller groups and a whiteboard to generate ideas and draw up ideas and opinions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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