Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Liam F.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Quality and ease in conferences.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

In summary, a significant difference that we can find between Zoom and Bluejeans is that Zoom has a particularity in terms of virtual classes with its account option for schools while Bluejeans does not have this option.

What is your favorite aspect of this product?

In summary I can state that my favorite aspect is that through Zoom I can make a direct connection with my colleagues in a virtual way, offering me great quality in audio and video, however its ease of use makes it the most accessible and preferred by our company .

What do you dislike most about this product?

In my opinion I express that I do not like Zoom, the image and audio are locked in the middle of videoconferences and at times the connection is lost because it is a very heavy program and thus deserves a large bandwidth to be able to use it without inconvenience.

What recommendations would you give to someone considering this product?

IN summary, when using Zoom I recommend having an excellent internet connection since only then will you be able to fully enjoy the software without cuts or image or audio delays.

Pros

  • Enables Productivity
  • Effective Service
  • Altruistic
  • Over Delivered

Scott R.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use and quick to show value

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's literally the exact same as virtually every other conference call software, however it it easy to use and has a lightweight desktop application.

What is your favorite aspect of this product?

How quickly it is to start a call, ad-hoc or scheduled.

What do you dislike most about this product?

Seems like there are constant updates required.

What recommendations would you give to someone considering this product?

Give it a try, it's easy for all users.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features

Dev M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

"Zoom is the best"

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the best when end-user is scheduling virtual meetings and it is particularly important as end-user can navigate their educational or professional lives during COVID-19 pandemic. End-user can able to change their background or use filters. End-user can split their screen for presentation. It also contains a great feature in chat of thumbs-up and thumbs-down emojis which shows understanding concept or not. End-user can also mute and hide their video whenever they want.

What is your favorite aspect of this product?

Zoom is one of the best application to communicate with friends, families and mates. It is very safe and secure to communicate with others. Meetings are protected with the password so no one can enter without password in Meetings. It is also easy to control the participant interactions. End-user can hold 40 minutes long meetings without any charges. If any end-user has not signed up still end-user can join conference call as only link ,meeting ID and password is needed.

What do you dislike most about this product?

Firstly, Zoom meetings are not end to end encrypted. The other dislike is that if it get stuck due to internet connectivity, it does not start when the connection come back. Mostly end-user has to rejoin in such cases

What recommendations would you give to someone considering this product?

I would recommend because it is easy program to use to communicate or meet virtually with the family, friends and mates. Zoom has almost no lags which make it even better. End-user can record their meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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