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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4194 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Freddie G.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Make your conferences without any problem

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Due to the pandemic, communication was a bit difficult, but thanks to Zoom I have been able to create better communication and keep things in order regarding work and projects, Zoom allows me to videoconference and send messages, from anywhere.

What is your favorite aspect of this product?

Zoom is very easy to use software and it allows me to communicate with my employees or work team from anywhere, since you can work remotely. Screen sharing is a function that I use very often, its interface is very intuitive and you can customize it to your liking. With zoom I have been able to put aside the use of emails, and that also has chat so I can decide whether to communicate through chat or video calls. Zoom allows you to connect via Android device or laptop.

What do you dislike most about this product?

Nothing that I can dislike about this software, because all its tools work excellently, and help you to have a better communication continuously, it is very easy to use so you will not have any difficulty doing it.

What recommendations would you give to someone considering this product?

If you are looking for something easy and simple, I recommend Zoom because it is a software with a very intuitive and easy-to-use interface, you don't get lost when using it.

Pros

Unique Features
Efficient Service
Inspires Innovation
Fair

Abhinay B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Its such pleasure to use the app. Very simple UI

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

this app comes with simple UI, any new user can find it easy to work with the help of zoom.

What is your favorite aspect of this product?

Conferencing audio\video\Screen Sharing everything works effortlessly on the app.

What do you dislike most about this product?

Almost nothing except for the limit per meeting.

What recommendations would you give to someone considering this product?

I would say explore all the products available carefully and make a decision on purchase. As it really has to be a through estimation of features you require.

Pros

Performance Enhancing
Effective Service
Saves Time
Helps Innovate

Shrinivas K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Multi room interaction

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom offers to users a chance of connecting users from multiple meeting rooms from the same or different organisation into a single virtual meeting

What is your favorite aspect of this product?

It is available on most popular platforms, desktop and mobile. It's pricing makes it more affordable for small scale organisation that other web conferencing applications

What do you dislike most about this product?

Bug fixes take quite a time and updates don't introduce any major changes

What recommendations would you give to someone considering this product?

A web conferencing tool which has all the required features and suitable for all team sizes and organisations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Zoom Workplace Reviews

Freddie G.

Make your conferences without any problem

Likeliness to Recommend

Pros

Abhinay B.

Its such pleasure to use the app. Very simple UI

Likeliness to Recommend

Pros

Shrinivas K.

Multi room interaction

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support