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Zoom Video Communications Inc.

Zoom Rooms

Composite Score

8.1 /10

CX Score

8.3 /10

64 Reviews Write a Review

Claim Software

What is Zoom Rooms?

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

Company Details

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Awards & Recognition

Zoom Rooms won the following awards in the Digital Signage category

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2026 Emotional Footprint Champion

Latest Award, 2026

0 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Zoom Rooms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Rooms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Rooms?

3% Negative

3% Neutral

94% Positive

Pros

Efficient Service
Fair
Continually Improving Product
Client Friendly Policies

Feature Ratings

Average 79

Cloud-Based

Reporting Analytics

Security

Centralized Display Management

Integration

Content Management

Access Permissions Management

Mobile Access

Extensibility

Multi-Property Support

Device Management

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Zoom Rooms Reviews

Madeline P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Incredible Platform

Likeliness to Recommend

9 /10

What differentiates Zoom Rooms from other similar products?

Zoom Spaces stands out due to its integration with the broader Zoom ecosystem, including Zoom Meetings, Zoom Rooms, and Zoom Team Chat. This integration allows for a seamless user experience and centralized management of various communication and collaboration tools

What is your favorite aspect of this product?

Zoom Spaces offers various features that enhance collaboration, such as dynamic layouts, AI workspace finders, and virtual receptions. These tools improves team efficiency and communication

What do you dislike most about this product?

For smaller businesses or startups, the cost of implementing Zoom Spaces might be prohibitive. The comprehensive suite of tools and features comes at a premium, which may not be justified for all organizations

What recommendations would you give to someone considering this product?

Implement third-party reporting solutions that can pull data from Zoom Spaces and generate customized reports tailored to your specific needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Mansi J.

Role: Sales Marketing
Industry: Banking
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2024

It’s okay, not so great

Likeliness to Recommend

6 /10

What differentiates Zoom Rooms from other similar products?

I think the only thing is that it’s an old platform so people are familiar with jt

What is your favorite aspect of this product?

I guess it’s easy to use

What do you dislike most about this product?

It’s too basic

What recommendations would you give to someone considering this product?

If you want something simple go for it

Pros

Performance Enhancing
Includes Product Enhancements
Appreciates Incumbent Status
Helps Innovate

Cons

Less Reliable
Commodity Features
Less Effective Service

Role: Student Academic
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2024

fantastic product!

Likeliness to Recommend

9 /10

Pros

Trustworthy
Respectful
Fair
Efficient Service

Zoom Rooms

What is Zoom Rooms?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoom Rooms Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoom Rooms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud-Based The system provides a cloud-based option.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Content Management The ability to centrally store or manage content shared on the displays.

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Multi-Property Support Ability to support multiple locations and properties with one centralized application content and management portal.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Rooms Reviews

Madeline P.

Incredible Platform

Likeliness to Recommend

Pros

Mansi J.

It’s okay, not so great

Likeliness to Recommend

Pros

Cons

fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Cloud-Based

Reporting Analytics

Security

Centralized Display Management

Integration

Content Management

Access Permissions Management

Mobile Access

Extensibility

Multi-Property Support

Device Management

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support