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Zoho Corporation

Zoho Social

Composite Score

8.9 /10

CX Score

9.3 /10

117 Reviews

Claim Software

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details

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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring & Listening category

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2026 Emotional Footprint Champion

Latest Award, 2026

Contract Negotiation

Latest Award, 2026

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative

5% Neutral

95% Positive

Pros

Transparent
Friendly Negotiation
Reliable
Client's Interest First

Feature Ratings

Average 85

Visual & Image Recognition

Collaboration

Publishing

Visual Analytics

Crisis Detection & Anomaly Analysis

Social Media Channel Integration Inbound

Audience Segmentation

Sentiment Analysis

Dashboards and Reporting

Influencer Identification

Competitor Tracking

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Social Media Management - Midmarket

Score 8.9

View Zoho Social in this category (opens in a new tab)

Zoho Social Reviews

Abdulwaris G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

I love everything about Zoho Social

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

It has all the cool features of a comprehensive social media management tool.

What is your favorite aspect of this product?

The customized featured module for each social network

What do you dislike most about this product?

Nothing! I like everything about Zoho Social

What recommendations would you give to someone considering this product?

You may use the free trial to have one experience with the software

Pros

Helps Innovate
Trustworthy
Continually Improving Product
Reliable

Cons

Commodity Features

Pranendu Bikash P.

Role: Student Academic
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Social media management at its best.

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

The ease of implementation along with the management features.

What is your favorite aspect of this product?

The ease of executing social media campaigns.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

Please give it a try before finalizing.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Helps Innovate

Derek C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

The best software for social media management

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

In a relatively short time, we were able to expand our organization's online profile and strengthen our interaction with customers. Its comprehensive feature set, including the ability to schedule posts, monitor mentions and manage comments, as well as its incredibly intuitive and user-friendly design, make it an ideal tool for managing our organization's social media presence.

What is your favorite aspect of this product?

We have found the ability to efficiently schedule and publish content to multiple social networks to be the most useful feature of Zoho Social. It allows us to easily create a publishing calendar and schedule content to be published on different networks at a later date, which has saved us a lot of time and effort.

What do you dislike most about this product?

The platform supports a large number of social networks, but it may cause problems for some users, as it does not yet support all of them.

What recommendations would you give to someone considering this product?

Using Zoho Social to manage our organization's social networks has been incredibly beneficial. It has made posting content to various networks much easier. Scheduling posts is very easy and the networks are always up to date. The analytics and reports it provides help us understand how we are doing on each network and how to improve our online presence. Finally, the ability to manage conversations in real time is a great advantage, as it allows us to respond to comments and mentions on all networks from a single platform, which improves communication.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Zoho Social

What is Zoho Social?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Zoho Social Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual & Image Recognition Detect brand logos or products in images/videos.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Publishing Automatically schedule social media and blog posts in the future.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Competitor Tracking Easily view what your competitors are posting on their social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Social Media Management - Midmarket

Zoho Social Reviews

Abdulwaris G.

I love everything about Zoho Social

Likeliness to Recommend

Pros

Cons

Pranendu Bikash P.

Social media management at its best.

Likeliness to Recommend

Pros

Derek C.

The best software for social media management

Likeliness to Recommend

Pros

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Mention

1
Since last award

Feature Ratings

Visual & Image Recognition

Collaboration

Publishing

Visual Analytics

Crisis Detection & Anomaly Analysis

Social Media Channel Integration Inbound

Audience Segmentation

Sentiment Analysis

Dashboards and Reporting

Influencer Identification

Competitor Tracking

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization