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Zoho Corporation

Zoho Social

Composite Score

8.9 /10

CX Score

9.3 /10

112 Reviews

Claim Software

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details

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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring & Listening category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative

5% Neutral

95% Positive

Pros

Transparent
Friendly Negotiation
Reliable
Client's Interest First

Feature Ratings

Average 85

Collaboration

Visual & Image Recognition

Publishing

Visual Analytics

Social Media Channel Integration Inbound

Dashboards and Reporting

Audience Segmentation

Sentiment Analysis

Influencer Identification

Competitor Tracking

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Social Media Management - Midmarket

Score 8.9

View Zoho Social in this category (opens in a new tab)

Zoho Social Reviews

Raghu M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Zoho social supports multiple social media tools

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

The newly added features for integrating TIKTOK and WhatsApp makes the tool more unique from other social media tool that I have ever used

What is your favorite aspect of this product?

I like the straightforward integration of Zoho social with all social media tools in short time which does not even require technical knowledge

What do you dislike most about this product?

The tool has limited character for X(formally Twitter) posting which makes it hard for me to post on X right the tool

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool because it is easy and affordable

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Kendall B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Multi function social media management tool

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

It integrates strongly with the broader Zoho ecosystem

What is your favorite aspect of this product?

It is a very user friendly interface

What do you dislike most about this product?

It lacks advanced features

What recommendations would you give to someone considering this product?

For an effective use, someone should already be using other Zoho products

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Oladapo O.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Reliable Social Media Management with Room to Grow

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Zoho Social stands out from other similar products due to its affordable pricing, seamless integration with other Zoho apps, and user-friendly interface. It also offers real-time monitoring, team collaboration tools, and customizable reports, making it especially valuable for small to mid-sized businesses managing multiple social platforms in one place.

What is your favorite aspect of this product?

My favorite aspect of Zoho Social is its intuitive scheduling and publishing tool, which allows users to easily plan and automate posts across multiple social media platforms. The calendar view and SmartQ suggestions for optimal posting times are particularly helpful for maximizing engagement.

What do you dislike most about this product?

What I dislike most about Zoho Social is the limited functionality in the free and lower-tier plans—key features like advanced analytics, sentiment analysis, or integration with certain platforms are only available in higher-priced tiers. Additionally, real-time engagement tracking could be more robust.

What recommendations would you give to someone considering this product?

Zoho Social is a solid choice for small to mid-sized teams seeking affordable social media management. It offers useful scheduling and collaboration tools, but users should explore the free trial first and ensure the platform supports all their key social networks and analytics needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Zoho Social

What is Zoho Social?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Zoho Social Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual & Image Recognition Detect brand logos or products in images/videos.

Publishing Automatically schedule social media and blog posts in the future.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Competitor Tracking Easily view what your competitors are posting on their social media.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Social Media Management - Midmarket

Zoho Social Reviews

Raghu M.

Zoho social supports multiple social media tools

Likeliness to Recommend

Pros

Kendall B.

Multi function social media management tool

Likeliness to Recommend

Pros

Oladapo O.

Reliable Social Media Management with Room to Grow

Likeliness to Recommend

Pros

Most Popular Zoho Social Comparisons

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Mention

Sendible

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Visual & Image Recognition

Publishing

Visual Analytics

Social Media Channel Integration Inbound

Dashboards and Reporting

Audience Segmentation

Sentiment Analysis

Influencer Identification

Competitor Tracking

Crisis Detection & Anomaly Analysis

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization