Zendesk Sell

What differentiates Zendesk Sell from other similar products?

What has me hooked on Zendesk is that everything is in one place. Customer requests via email, via chat, via the website, everything is centralized from the software, which allows me to not lose sight of any details of customer orders.

What is your favorite aspect of this product?

Its multi-channel function that includes WhatsApp, is a feature that few customer service systems include. The activity panel is very easy to use and its functions and tools on the left side, allow you to have an overview of all its functions without being overwhelming.

What do you dislike most about this product?

Installing the software was an arduous task, a lot to configure and many complicated options, which became cumbersome, so we needed the help of technical support, but this was impossible, as they never responded or attended. With the help of external technical service we were able to solve the problem.

What recommendations would you give to someone considering this product?

My department uses it primarily for customer experience, customer success and sales teams. We need a central hub to guide all of our customers. Zendesk Sell (formerly Base CRM) solves this problem perfectly. We also need a platform that can integrate with many of our other systems, such as Microsoft Dynamics, Twitter, Facebook, etc. The integration of these systems is now very efficient. Now our team saves time because everything is centralized and we don't have more than 5 browser tabs open at a time.

What differentiates Zendesk Sell from other similar products?

Zendesk has been very beneficial to the entire organization. We have used the information and large amount of data it allows us to collect to improve and make necessary corrections to the products we offer to our customers. Zendesk helps us to analyze data quickly and easily without the need for extensive coding knowledge and provides very good reports.

What is your favorite aspect of this product?

I really like using Zendesk for collecting tickets, item data and creating enterprise-wide visualization dashboards and reports. It is a very intuitive and fairly easy to use resource that allows end users to create metrics, custom attributes and express data in a fairly engaging, easy to understand and decision profitable way.

What do you dislike most about this product?

There is a slight lack of clarity in the filters applied which tends to confuse users and the report generator could be more dynamic.

What recommendations would you give to someone considering this product?

Zendesk Explore is extraordinarily amazing and easy to use; it gives organizations everything they need to collect, analyze data and create their own custom visualization dashboards and reports. It's excellent, highly recommended.

What differentiates Zendesk Sell from other similar products?

The difference of Zendesk Sell with other similar products is the backing of the team of experts that is dedicated to offering support when necessary, I like the attention it offers to its users with any concern, it is differentiated by easy access from anywhere and any device receiving valuable information and alerts via email, it is safe and fast as well as immediate connection.

What is your favorite aspect of this product?

My favorite aspect of Zendesk Sell is that it allows me to always be connected from anywhere, I love that I can integrate it with the tools I already use making my work easier and more enriching, it is a service that offers me immediate results, I like the option to create Lists of potential clients, identify the right professionals, I love that it guarantees an always complete and up-to-date data service in addition to its absolute security.

What do you dislike most about this product?

Zendesk Sell is a software that enhances my productivity and the relationship with my clients, it is a tool that adapts to my needs by offering just what I need, it is a flexible and intuitive program, since I have used it it has worked perfectly for me and I have no displeasure , I think you are heading in the right direction.

What recommendations would you give to someone considering this product?

I recommend Zendesk Sell because it is a powerful software with high performance and a great help to achieve successful objectives and results, with excellent integrated tools calculating results for better visibility of work, driving performance and deepening the factors of the sales team, I recommend it Because it offers advantages and benefits in addition to making our work easier by saving time and bad decisions, it offers a unique and unbeatable experience.