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Zendesk

Zendesk Sell

8.0 / 10
Category

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details


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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

75 Likeliness to Recommend

Up 1
Since last award

90 Plan to Renew

Up 1
Since last award

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

7% Negative
10% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Fair
  • Respectful
  • Trustworthy

Feature Ratings

Average 82

Activity and Workflow Management

86

Collaboration

84

Lead Management

84

Mobile

84

Customer Service Management

83

Telephony and Call Center Management

82

Marketing Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Sales Management

80

Account and Contact Management

80

Vendor Capability Ratings

Average 80

Quality of Features

84

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

81

Business Value Created

80

Vendor Support

80

Availability and Quality of Training

80

Usability and Intuitiveness

79

Ease of Data Integration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Zendesk Sell Reviews

Marlon V.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

A Powerful Way for Raising Sales Success Rates

Likeliness to Recommend

8 / 10

What differentiates Zendesk Sell from other similar products?

I was initially impressed by how simple it was to set up a Zendesk Sell account and begin utilizing the software. The layout is straightforward, so I had no trouble getting started. Furthermore, I appreciated being able to modify the platform to fit my specific business requirements by altering the appearance of fields and lists of contacts.

What is your favorite aspect of this product?

There are a lot of calls coming in and going out, which makes it difficult to keep up. Connecting directly with Zendesk's ticketing system makes it simple to monitor the status of calls that begin as service but progress to sales and vice versa.

What do you dislike most about this product?

There is not a no-cost option. Additionally, there is a lack of capacity in the sales pipelines. You have to upgrade to a far more expensive plan—almost twice as much, in fact—if you want access to sophisticated analytics.

What recommendations would you give to someone considering this product?

A phone dialer is integrated, and calls can be easily recorded. The intuitive drag-and-drop UI necessitates little in the way of setup or learning curve.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Acts with Integrity

Edith M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Zendesk Sell - Best CRM

Likeliness to Recommend

8 / 10

What differentiates Zendesk Sell from other similar products?

One reason Zendesk Sell is the best is the fact that it offers leading CRM features and is customizable too

What is your favorite aspect of this product?

I like. That Zendesk Sell us affordable It comes with best customization features It offers best CRM capabilities

What do you dislike most about this product?

I have no issues with Zendesk Sell

What recommendations would you give to someone considering this product?

I recommend Zendesk Sell having worked well and because it's affordable too.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Betsy U.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Clear, Simple, Easy

Likeliness to Recommend

8 / 10

What differentiates Zendesk Sell from other similar products?

It just has a better appearance and style that makes it more enjoyable to use. All the sections are clearly labeled and catch the eye.

What is your favorite aspect of this product?

The organization and eye catching labels/titles

What do you dislike most about this product?

It doesnt always sync well with the other software but that might be a separate issue.

What recommendations would you give to someone considering this product?

Great for running a production business

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Fair

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