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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Zapier
8.7 /10

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 81

Real-Time Integration & CDC

84

iPaaS

83

Exception Handling and Notifications

82

Data Virtualization

82

Batch Integration

81

Synchronization and Replication

81

Administrative Features

81

Data Security

81

Pipeline Orchestration & Workflow

80

Data Quality Profiling and Cleansing

80

Multi-Channel Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

83

Breadth of Features

82

Ease of Data Integration

82

Business Value Created

82

Ease of Customization

81

Usability and Intuitiveness

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Vendor Support

78

Availability and Quality of Training

77

Zapier Reviews

Oyemomi M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy Automation for Seamless Workflow Integration

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is different from other tools because it’s easy to use and doesn’t require coding. It lets anyone automate tasks between different apps with just a few clicks. Zapier has many ready-to-use integrations, so you don’t need to build anything from scratch. It’s also affordable for businesses of all sizes, making it a great choice for companies looking for quick and simple automation.

What is your favorite aspect of this product?

My favorite aspect of Zapier is how easy it makes automating tasks between different apps without any coding. The simple drag-and-drop interface allows you to set up workflows quickly, saving time and reducing manual work.

What do you dislike most about this product?

What I dislike most about Zapier is the limited task allowances on lower-tier plans. For businesses with a high volume of automation, tasks can run out quickly.

What recommendations would you give to someone considering this product?

If you're considering Zapier, I recommend starting with a free trial or a lower-tier plan to see if it meets your needs. Make sure to check the app integrations that are most relevant to your business before committing. If you're automating high-volume tasks, consider the Team or Company plans for more tasks and advanced features. Also, be mindful of the task limits to avoid unexpected costs. Overall, Zapier is great for simple to moderately complex workflows, but it may not be the best choice for very complex integrations or large-scale automation.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Evans F.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

User-friendly automation tool

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

1. Extensive App Integrations: Zapier supports over 5,000 apps, making it one of the most versatile automation platforms for connecting a wide range of tools. 2. No-Code Interface: Its user-friendly, no-code setup makes it accessible to users without technical expertise, allowing quick automation without writing any code. 3. Flexible Multi-Step Workflows: Zapier enables complex multi-step automations; offering more customization compared to many competitors.

What is your favorite aspect of this product?

My favorite aspect of Zapier is its ease of use with the no-code interface, which allows anyone to quickly set up automations without needing technical knowledge. It makes workflow automation accessible to everyone.

What do you dislike most about this product?

What I dislike most about Zapier is its limited customization options in more complex workflows, which can make advanced automations feel a bit restrictive compared to other platforms.

What recommendations would you give to someone considering this product?

1. Start with simple workflows to get comfortable with the platform before diving into more complex automations. 2. Check app compatibility to ensure the tools you use are supported by Zapier. 3. Upgrade to a paid plan if you need more advanced features or a higher task limit.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Eric W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Enhance Data Integration with Zapier

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Other automation tools demand coding skills, however, Zapier is no-code software. We can do executions and integration without having technical expertise. This factor makes it adaptable among a wide range of users from beginners to experts. It integrates across thousands of multiple applications, and this wide ecosystem sets it apart.

What is your favorite aspect of this product?

Its no-code automation is one of my likings. It permits us to generate complex workflow even demanding a single work of coding, thus creating ease for novices. Its drag-and-drop interface helps in making the routes of automation simple and accessible for all. Such a level of accessibility empowers us to streamline our workflow, save a lot of our precious time, and boost our productivity without requiring technical experts.

What do you dislike most about this product?

Its automation usually fails due to certain issues like changes in API, problems in connectivity, and errors in the content. Though it provides notifications about any error troubleshooting these errors gains more time than required.

What recommendations would you give to someone considering this product?

Considering Zapier as an automation and integration is a worthy decision. For best automation experience, before diving into it, first asses your tasks and steps you want to be automated. This will guide you on whether it fits in this way or not or which way it would align best with your workings.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Respectful

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